Superannuation Engagement Specialist

1 week ago


Melbourne, Victoria, Australia Kaizen Recruitment Full time
About the Role

We are seeking a highly skilled Member Engagement Specialist to join our team in Melbourne. In this dynamic role, you will provide assistance to members via outbound contact support while actively liaising with the superannuation administration activities of the broader team.

Key Responsibilities
  • Engage with Members: Respond to member inquiries via phone, email, and live chat, providing accurate details about our organisation's products and processes.
  • Promote a Positive Customer Experience: Support members in accordance with service standards, ensuring a positive experience.
  • Collaborate with Administration Teams: Assist the administration and superannuation teams to provide support with internal and external stakeholders.
  • Resolve Member Issues: Oversee resolution to member issues and concerns.
  • Maintain Accurate Records: Ensure member records are accurate and updated in the CRM system.
Qualifications and Skills Required
  • General Knowledge: Demonstrate general knowledge of superannuation, customer service, and administration processes.
  • Previous Experience: Possess previous experience working in superannuation within a call centre environment.
  • RG 146 Certification: Hold RG 146 certification (preferable).
  • Communication Skills: Exhibit strong communication and stakeholder management skills.
  • Organisational Skills: Demonstrate solid organisational skills and ability to work under pressure.
  • Technical Skills: Display excellent skills in Microsoft Word, Excel, PowerPoint, and MS Project.
Estimated Salary

The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.



  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    Award-winning industry super fund offers an exciting opportunity for a Member Engagement Specialist to join their dynamic team in Melbourne. This 12-month Fixed Term Contract role involves providing assistance to members via outbound contact support and liaising with the superannuation administration activities of the broader team.About the RoleThis Member...


  • Melbourne, Victoria, Australia Randstad Full time

    Superannuation Engagement RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Relationship Building Specialist - Superannuation Engagement.This is a full-time 12-month fixed-term contract position, working Monday to Friday office hours. The primary focus of this role is to educate members about their superannuation, help...


  • Melbourne, Victoria, Australia AU014 Mercer (Australia) Pty Ltd Full time

    Description:AU014 Mercer (Australia) Pty Ltd is seeking a professional for the following position based in Sydney or Melbourne.Suitable Role for: SuperannuationJob Summary: We are looking for a highly skilled and experienced Superannuation Legal Specialist to join our team.Key Responsibilities:Provide expert legal advice to our business on all aspects of its...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    Job DescriptionA seasoned professional with a robust knowledge of risk and compliance in the superannuation industry is sought after to join Sustain Recruit as a Risk and Compliance Specialist - Superannuation.This role is crucial for our organization, as you will be responsible for maintaining and enhancing our risk and compliance framework.


  • Melbourne, Victoria, Australia UniSuper Full time

    Company OverviewAt UniSuper, we are committed to delivering exceptional customer experiences and providing great retirement outcomes for our members. Our focus on excellence and high performance has earned us recognition in the industry.About the RoleWe are seeking a top-notch superannuation lawyer to join our close-knit team of respected specialists. As a...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...


  • Melbourne, Victoria, Australia APS Full time

    About the RoleWe are seeking an exceptional Community Engagement Specialist to join our team at Defence Member and Family Support (DMFS) Melbourne. As a key member of our dynamic team, you will play a vital role in helping Defence families connect and engage with their wider community.**Salary:** $76,277 - $83,274 + up to 15.4% SuperannuationJob...


  • Melbourne, Victoria, Australia Dean & Ling Executive Full time

    Dean & Ling Executive is a prominent superannuation fund in Australia, delivering strong retirement outcomes for its members. As one of the leading industry superannuation funds, they provide a professional and stimulating environment with a positive and engaging culture.We are seeking an experienced senior superannuation lawyer to join our dynamic and...


  • Melbourne, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking an experienced Community Engagement Specialist to join our team at Michael Page. This is a unique opportunity to work in a dynamic and collaborative environment, supporting membership acquisition and retention.Key ResponsibilitiesDevelop and implement strategies to enhance engagement with members through digital tools, data...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientWe are a leading not-for-profit organisation located in Melbourne's CBD, operating with year on year growth and a commitment to excellence. Our collaborative and unified team is driven by a shared sense of purpose and community.Job SummaryWe are seeking a dedicated Community Engagement Specialist to play a key role in supporting membership...


  • Melbourne, Victoria, Australia Allens Full time

    About the RoleWe are seeking a highly skilled Financial Services Regulatory Specialist to join our Superannuation team in Australia. As a key member of our team, you will play a critical role in advising clients on major regulatory change projects, assisting with regulatory investigations and prosecutions, and providing strategic advice on superannuation...


  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    About the Role:We are seeking a driven Member Engagement Specialist to join our team at Kaizen Recruitment.As a key member of our team, you will be responsible for engaging with members via phone, email, and live chat, providing accurate details about our organisation's products and processes, and promoting a positive customer experience.You will also...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    Company OverviewSustain Recruit is an award-winning Superannuation Fund that values innovation and excellence in delivering top-notch superannuation services to its members.Salary RangeThe estimated annual salary for this role is between $60,000 and $80,000, depending on experience and qualifications.Job DescriptionThis dynamic team requires a Customer...


  • Melbourne, Victoria, Australia Australian Super Full time

    Key ResponsibilitiesThe Service Controls Lead will be responsible for owning and maintaining a standardized approach to operational risk management within the Member Operations Department. This will involve ensuring functional teams are supported with tools, frameworks, processes, and guidance to deliver Superannuation and Insurance products and services...


  • Melbourne, Victoria, Australia City of Whittlesea Full time

    About the RoleAre you a highly skilled and dedicated professional looking to make a meaningful impact in your community?We are seeking an experienced Community Engagement Specialist to join our team at the City of Whittlesea.Key ResponsibilitiesTo develop and implement Council's advocacy plans that seek to influence policy and investment decisions for the...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    Company OverviewSustain Recruit is an award-winning Superannuation Fund that prioritizes delivering exceptional services to its members.Estimated Salary Range: AU$60,000 - AU$80,000 per annumJob DescriptionAs a Member Service Consultant, you will play a pivotal role in assisting our members through inbound contact support, providing guidance and resolving...


  • Melbourne, Victoria, Australia Dean & Ling Executive Full time

    This prominent superannuation fund is a leader in delivering strong retirement outcomes for its members. Based in Melbourne, the company provides a professional and stimulating environment with a highly respected team that promotes a positive and engaging culture.As a senior superannuation lawyer, you will support the business with commercially oriented...


  • Melbourne, Victoria, Australia UniSuper Full time

    About UniSuperUniSuper is a leading Australian superannuation fund that provides great retirement outcomes for its members. Our focus on excellence and high performance has earned us recognition in the industry.This role offers an exciting opportunity to join our team of respected specialists who enjoy their work in an excellent team culture. You will be...


  • Melbourne, Victoria, Australia Sustain Recruit Full time

    Job Description:Award-winning Superannuation Fund seeks a talented Member Service Consultant to deliver exceptional service and guidance to members via inbound contact support.Key Responsibilities:Provide first-class support service to existing members across general inquiries.Answer inbound calls and written queries regarding the fund's superannuation...


  • Melbourne, Victoria, Australia Dean & Ling Executive Full time

    This prominent superannuation fund is a leading industry player, delivering strong retirement outcomes for its members and positioned as one of Australia's largest funds.The company provides a professional and stimulating work environment, promoting a positive culture with a genuine ability to make an impact on the business.A senior leadership opportunity...