Superannuation Engagement Specialist
1 week ago
We are seeking a highly skilled Member Engagement Specialist to join our team in Melbourne. In this dynamic role, you will provide assistance to members via outbound contact support while actively liaising with the superannuation administration activities of the broader team.
Key Responsibilities- Engage with Members: Respond to member inquiries via phone, email, and live chat, providing accurate details about our organisation's products and processes.
- Promote a Positive Customer Experience: Support members in accordance with service standards, ensuring a positive experience.
- Collaborate with Administration Teams: Assist the administration and superannuation teams to provide support with internal and external stakeholders.
- Resolve Member Issues: Oversee resolution to member issues and concerns.
- Maintain Accurate Records: Ensure member records are accurate and updated in the CRM system.
- General Knowledge: Demonstrate general knowledge of superannuation, customer service, and administration processes.
- Previous Experience: Possess previous experience working in superannuation within a call centre environment.
- RG 146 Certification: Hold RG 146 certification (preferable).
- Communication Skills: Exhibit strong communication and stakeholder management skills.
- Organisational Skills: Demonstrate solid organisational skills and ability to work under pressure.
- Technical Skills: Display excellent skills in Microsoft Word, Excel, PowerPoint, and MS Project.
The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.
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