Customer Support

17 hours ago

Melbourne, Victoria, Australia Easygo Full time

Easygo is a leading service provider to prominent brands in the iGaming industry, including Stake.com, Kick.com, and Twist Gaming.

We are looking for a highly skilled Customer Support - Community Engagement Specialist to join our team. As a specialist, you will be responsible for overseeing the day-to-day management of our social media accounts, ensuring consistent, professional, and engaging interactions with our growing community.

The successful candidate will have proven experience managing and optimizing multiple social media accounts across various platforms, as well as expertise in growing, maintaining, and engaging an active community. They will also be proficient with social media management tools like Buffer, TweetDeck, Hootsuite, or similar platforms to schedule posts, monitor activity, and track performance effectively.

In this role, you will actively engage with community members through on-site chats and direct messages, fostering meaningful connections and responding to inquiries, feedback, or comments in a timely and friendly manner. You will also partner closely with the customer support team to assist with queries and concerns raised on social platforms, ensuring smooth communication and resolution for community members.

Apart from these responsibilities, you will focus on driving community engagement by initiating and maintaining lively discussions, responding to trending topics, and facilitating conversations that keep the community active and engaged. You will also play a key role in developing and supporting ongoing and new competitions, bonus initiatives, and interactive events, making sure these efforts align with community interests and boost overall engagement.

With your finger on the pulse of industry trends, you will incorporate insights and new ideas to continuously improve our community engagement strategies and stay ahead of the curve.

This is a full-time position offering a salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. Benefits include EAP access for you and your family, access to over 9,000 courses across our Learning and Development Platform, paid volunteer day, daily catered breakfast, massage Wednesdays, team lunches and happy hour in the office from 4pm on Fridays, fun office environment with pool tables, table tennis and all your favourite gaming consoles, help yourself drinks fridges and snack shelves.

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