Customer Engagement Expert

1 day ago


Melbourne, Victoria, Australia BWA Group Services Pty Ltd Full time

We are seeking a highly skilled Customer Engagement Expert to join our BWA Group Services Pty Ltd team.

The successful candidate will be responsible for providing exceptional customer service through phone-based support, ensuring that customers receive quick, accurate, and up-to-date answers to their queries.

This part-time (8 hours/3 or 4 days a week) and full-time role requires strong computer skills and the ability to multitask in a high-paced environment.

The ideal candidate will possess excellent customer service skills, a risk mindset, and the ability to work collaboratively with the team to achieve business objectives.

In this role, you will:

  • Provide warm and engaging voice services to customers
  • Contribute to the team's vision and values while adding value to every customer enquiry and interaction
  • Receive inbound calls from customers and resolve queries at first point of contact
  • Provide customers with information related to their products, services, and transactional information

We offer an extensive development pathway for our people who put in the hard work and align with our values.

Our company is committed to providing a dynamic and supportive work environment, with opportunities for growth and professional development.

As a Customer Engagement Expert, you can expect a competitive salary range of $65,000 - $85,000 per annum, depending on experience and qualifications.



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