Strategic Retention and Engagement Leader

1 day ago


Melbourne, Victoria, Australia IG Group Full time

At IG Group, we're on a mission to empower ambitious individuals to achieve financial freedom.

We're a global fintech company that's pushing the boundaries of online trading and investing. Our team is responsible for driving customer engagement and retention across our Australian operations, working closely with the Head of Marketing to deliver strategic initiatives aligned with our key priorities.

The role involves leading a team of four direct reports, overseeing the development and execution of comprehensive customer journey programs, and designing end-to-end campaigns to increase customer engagement across key metrics. If you're passionate about innovation, have a knack for creative problem-solving, and thrive in a fast-paced environment, this could be your dream job

As a seasoned professional in Lifecycle & Retention Marketing, you'll bring your expertise in Salesforce and project management skills to drive results. You'll collaborate with cross-functional teams, analyzing data to inform decision-making and optimize performance. We're looking for someone who's curious, adaptable, and excited about the prospect of shaping our customers' experiences.

In return, you can expect a competitive salary (approximately £55,000 - £70,000 per annum), a dynamic work environment that values diversity and inclusivity, and opportunities for growth and development within our organization. With a hybrid working model and flexible approach to problem-solving, we prioritize employee well-being and offer an array of benefits to support your career aspirations.

Ready to take the next step in your career? Let's explore this exciting opportunity further and see if you're the right fit for our team



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