Community Engagement Specialist

2 weeks ago


Melbourne, Victoria, Australia Invocare Full time
About Invocare

We are dedicated to supporting families during challenging times, providing compassionate services and innovative solutions.

Job Title: Local Area Engagement Consultant

Role Overview

You will develop and implement local marketing plans, acting as the face of Invocare in the community. Your role is hands-on and highly visible, promoting our brand and service delivery.

Key Responsibilities
  1. Customer Experience & Engagement:
    • Embed InvoCare values and behaviours, promoting a culture of excellence.
    • Represent Invocare positively, participating in local networks and promotions.
    • Drive exceptional customer service, ensuring clients understand our services.
  2. Core Growth:
    • Monitor and report on territory risks, opportunities, and competitor activity.
    • Develop strong business networks and relationships with key influencers and community groups.
    • Collaborate to create and implement strategic local area engagement plans.
  3. New Growth & Innovation:
    • Develop sales plans targeting new market segments in collaboration with business units.
  4. Operational Excellence:
    • Ensure compliance with legal requirements and InvoCare policies.
    • Promote efficiency, quality customer service, and cost-effective resource management.
Requirements
  • A high level of self-drive with ability to follow structured work plans.
  • Exceptional communication skills, engaging across diverse demographics.
  • Minimum 3 years' experience in sales or business development.
  • Proven experience achieving financial performance targets within a team.
  • Strong ability to develop and maintain local business and community relationships.
  • Experience working with diverse geographical teams and ability to travel as required.
  • Strong influencing and relationship-building skills with key stakeholders.
  • Desirable: Previous experience in the funeral/death industry or healthcare.
Salary and Benefits

The estimated salary for this role is $65,000 - $85,000 per annum, depending on location and experience. Invocare offers a quality work environment and opportunities for personal and professional growth.

How to Apply

If you are a strategic thinker with a passion for community engagement and commitment to customer service excellence, submit your resume and cover letter detailing your relevant experience and why you are a perfect fit for this rewarding opportunity.



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