Customer Service Representative with SAP Experience
1 week ago
We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.
About the RoleThis is a great opportunity to work with a leading food experience company that values its customers and employees alike. As a Customer Service Representative, you will be the central point of contact between the customer, sales team, and distribution centre.
Key Responsibilities:- Coordinate with various departments to ensure orders are delivered on time and manage customer expectations
- Resolve requests for order changes, issues, and handle customer inquiries internally and externally
- Proactively coordinate with the customer on forecasts and collaborate with planning teams on analysing customer product needs
- Proactively liaise between Logistics and Distribution Centre to deliver locally, on time
- Prepare Debit and Credit notes, process quality notifications, and Customer Returns
- Update and maintain accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements
To be successful in this role, you will need:
- Minimum 3 years of experience in a customer-facing role
- At least 1-2 years of using SAP system
- Strong communication skills, both written and verbal
- Ability to multi-task in a fast-paced/evolving environment
- Reliability and responsibility at all times
- Capacity to work autonomously as well as within a team
- Excellent customer and stakeholder relationship management
- Strong attention to detail and problem-solving skills
In addition to a competitive salary, we offer:
- A great company culture with a positive work environment
- An excellent opportunity for progressive learning and development within a global organisation
- A stable working hours on day shift
- Staff parking available
Estimated salary: $75,000 - $90,000 per annum, depending on experience
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