People and Culture Excellence Lead

3 weeks ago

Melbourne, Victoria, Australia AIA Full time

Senior People Advisor Job Overview

AIA Australia is seeking an experienced Senior People Advisor to join our dedicated team on a maximum term contract basis. This role will partner with a HR Business Partner to support an aligned client group within the business, providing end-to-end HR services including Tier 1 support, case management, and coaching people leaders on employee matters.

Key Responsibilities:

  • Provide high-quality HR services, including conflict resolution, performance management, and employee relations support.
  • Collaborate with the People Advisory team to allocate workflow, cases, and tasks across the Tier 1 HR service model.
  • Coordinate workflow within Workday, ensuring accurate data entry and compliance with SLAs.
  • Develop and maintain knowledge base articles and Workday content, focusing on employee-centric services.
  • Foster strong relationships with people leaders and employees, promoting a positive work environment.
  • Work closely with the Employee Relations and Policy Manager to provide additional support in this space as required.

Requirements:

  • Previous experience working in HR service delivery, ideally in an HR Service Desk Management role.
  • Prior experience with Workday, handling HR data, queries, and knowledge management.
  • Experience managing employee relations matters with a dedicated client group.
  • Tertiary qualification in Human Resources, Law, or a related field.
  • Excellent customer engagement skills, with the ability to communicate effectively with senior leadership and employees.

About AIA Australia

AIA Australia is committed to helping people live healthier, longer, better lives. Our company offers a range of benefits, including access to training and development programs, flexible working arrangements, and a supportive work environment.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience. We offer a competitive salary package, commensurate with your qualifications and experience. If you are passionate about making a difference in people's lives, apply today

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