Industry Sales Professional

3 weeks ago

Melbourne, Victoria, Australia CS Executive Group Full time
Job Summary

This role offers a unique opportunity to join a global distributor and solutions provider for specialty chemicals and ingredients. As an Inside Sales/Sales Support professional, you will be responsible for managing a group of customers to achieve sales targets and providing support to the Account Manager on key accounts.



Key Responsibilities

  • Directly manage Tier 3 customers to maintain current relationships, expand sales portfolios, and achieve Gross Profit Sales targets.
  • Develop and implement customer account strategies that align with current and future customer needs.
  • Identify and cultivate new business opportunities and customer accounts.
  • Handle new material requests, pricing, and quotations.
  • Support the customer service team with new inquiries and requests.
  • Maintain regular contact with customers to ensure satisfaction with products and service levels.
  • Actively promote new product lines as they become available.
  • Assist in investigating and resolving customer complaints effectively.
  • Support the Credit Department with credit applications, setting credit limits for both new and existing customers, and providing insights on potential doubtful debts.
  • Review and manage margins for all transactions within your customer base.
  • Contribute to budget and business plan development, inventory management, and tracking movements.
  • Keep all customer data up-to-date in the company's CRM (Salesforce) and consistently meet call plan targets (customer call reports).


Requirements

  • A tertiary qualification in a relevant field or extensive industry experience.
  • 2-5 years of experience in Inside Sales or a similar role, preferably in raw chemical products.
  • Medium to high proficiency in Microsoft Office and exposure to ERP systems; familiarity with JD Edwards is a plus, but not required.
  • Strong planning, organizational, and problem-solving skills, with the ability to assess situations and implement effective solutions.
  • Well-developed communication skills, with the ability to build relationships across all levels within the organization and externally.
  • A can-do attitude with the initiative to support the wider team and work independently when required.
  • Strong customer service skills and attention to detail, with a focus on meeting customer needs.
  • Ability to manage deadlines, prioritize tasks, and understand profit margins.
  • Resilience, self-motivation, and a willingness to learn and adapt.
  • A strong team player mindset, supporting colleagues as needed to ensure collective success.
  • Advanced computer skills, including proficiency in Excel; experience with Tableau, Power BI, or similar programs is an advantage.
  • Familiarity with incoterms, shipping, and logistics procedures.
  • A customer-focused mindset with flexibility to meet deadlines and drive improvements.


Application Instructions

To apply, please submit an updated resume and cover letter to recruiters@csexecutivegroup.com. If you have any questions or would like to discuss this opportunity further, please do not hesitate to contact us.

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