Energy Industry Call Centre Team Leader

6 hours ago


Melbourne, Victoria, Australia Sales Mate Group Full time
Customer Service Manager Role at Sales Mate Group

About Us: As a sales, marketing and BPO specialist with over 20 years of experience, Sales Mate Group brings a wealth of knowledge to the table. We have partnered with some of Australia's biggest names across various industries.

We value quality relationships and interactions with our people, partners, and customers. Our mission is to provide exceptional customer experiences.

The Opportunity: We are seeking an experienced Customer Service Manager to lead our call centre team. The ideal candidate will have team leader experience, be a customer service expert, and have extensive knowledge of the energy industry.

This is a Full Time inbound & outbound role where you will be responsible for managing our Call Centre Team that proactively acquires customers for clients. Your primary focus will be on providing excellent customer service, selling products, and ensuring all interactions are positive.

You will need flexibility and confidence in your day-to-day role as additional clients and products may be added to our tele sales suite.

Key Responsibilities:

  • Lead and motivate our call centre team
  • Monitor individual performance and provide coaching/development training
  • Review and enhance systems and processes for exceptional customer experiences
  • Manage after-sale processes to ensure customer satisfaction
  • Find resolutions for customer situations and document incidents
  • Liaise with clients regarding customer dissatisfaction
  • Adhere to Sales Mate's capability and compliance best practice framework
  • Analyse performance data and report to relevant touchpoints

About You:

  • High level of human relations skills
  • Developed negotiation skills
  • Personal commitment, enthusiasm, and energy
  • Technical proficiency and ability to work from home
  • Availability Monday to Friday, between 10.30am to 7.00pm and Saturday's between 11am to 5pm
  • Self-motivated

What We Offer:

  • Hourly rate + Short term incentives + Superannuation
  • A flexible work arrangement – working from home
  • Cloud technology solutions for your home office setup
  • $73,309 Annual Salary


  • Melbourne, Victoria, Australia Eku Energy Full time

    About the RoleEku Energy is seeking a seasoned professional to lead its global battery storage business in energy markets and origination. As the Director of Energy Strategy, you will be accountable to the Chief Technology Officer for developing and executing the company's 5-to-10-year view on energy markets, origination, and trading.Key...


  • Melbourne, Victoria, Australia Sales Mate Group Full time

    About Us: At Sales Mate Group, we bring over 20 years of experience as a sales, marketing and BPO specialist. We have partnered with prominent names in Australia, leveraging our extensive knowledge to deliver exceptional services.Our core values are built around quality relationships and interactions. We love the products we represent, always having our...


  • Melbourne, Victoria, Australia Weploy Full time

    Benefits of WeployAsap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years) Hybrid, onsite and work from home opportunities across Melbourne Above award hourly rates of $34.48 an hour + super Progress with some of Australia's leading brands Your Next RoleCall centre opportunities starting asap...


  • Melbourne, Victoria, Australia Energy Australia Full time

    About UsEnergyAustralia is leading the transition to a clean energy future, and we're seeking enthusiastic customer service representatives to join our team in Geelong. Our strategy is to make this transition simple for all our customers, empowering our employees to bring their whole selves to work and feel supported and included with their colleagues and...


  • Melbourne, Victoria, Australia Energy Australia Full time

    About UsEnergy Australia is at the forefront of the clean energy transformation, working towards a net zero future for all. As one of Australia's largest energy providers, we are committed to leading this change by offering sustainable and renewable energy solutions.The RoleWe seek an experienced Business & Commercial Key Accounts Team Leader to join our...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Job Title: Contact Centre Team LeaderJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...


  • Melbourne, Victoria, Australia Randstad Full time

    Quality Analyst OpportunityRandstad is seeking a skilled Quality Analyst to join our national organisation. This role offers excellent opportunities for growth and progression within the business.Key Highlights:Contribute to the success of our Collections Call Centre team by assessing and reporting on compliance and performance.Develop and implement...


  • Melbourne, Victoria, Australia Pacific Energy Full time

    About the RolePacific Energy is a pioneering company in the Australian market, dedicated to transitioning the world to a clean energy future.We are Australia's only end-to-end provider of all renewable energy technologies, with extensive experience integrating solar, wind, battery energy storage and green hydrogen into new and existing systems. Our goal is...


  • Melbourne, Victoria, Australia Eku Energy Full time

    We are seeking an experienced leader to drive our energy markets and origination strategy, focusing on battery storage business. This pivotal role will be accountable for leading the technical market view, negotiating revenue opportunities, and selecting battery technology.The successful candidate will have a 5-to-10-year view of how we layer no derivatives...


  • Melbourne, Victoria, Australia Randstad Full time

    About the RoleWe are seeking a highly skilled Quality Analyst to join our Collections Call Centre team. As a Quality Analyst, you will play a critical role in assessing and reporting on the team's compliance and performance.Key ResponsibilitiesAssess team members and provide feedback on their performanceReport on the team's performance and areas for...


  • Melbourne, Victoria, Australia Australian Unity Full time

    Australian Unity is seeking a highly skilled and experienced Contact Centre Team Leader to join our Customer Solutions Centre team.We are looking for a leader who can inspire and motivate our team to deliver exceptional customer experiences, drive business growth, and contribute to a positive and inclusive work culture.About the Role:As a Contact Centre Team...


  • Melbourne, Victoria, Australia Energy Australia Full time

    About UsEnergyAustralia is driving the clean energy transformation in Australia, and our Legal & Governance function is at the forefront of this change. We're seeking talented individuals to join our team and contribute to shaping the future of our business.Our VisionWe envision a future where energy is clean, sustainable, and accessible to all. Our team...


  • Melbourne, Victoria, Australia Randstad Full time

    About the RoleWe are seeking an experienced Call Centre Trainer to join our team in Melbourne. As a Call Centre Trainer, you will play a key role in training customer service, back office, and first part collections teams. Your responsibilities will include managing and coordinating new hire training, tracking weekly performance, and conducting classroom...


  • Melbourne, Victoria, Australia Shell Energy Full time

    About the RoleWe are seeking a highly skilled Middle Office Analyst to join our team at Shell Energy. As a Middle Office Analyst, you will play a critical role in supporting the Australian Retail businesses to understand and assess their risk management and commercial metrics.Key ResponsibilitiesDevelop and maintain complex mathematical models to forecast...


  • Melbourne, Victoria, Australia Pacific Energy Full time

    Pacific Energy is a leading provider of sustainable distributed energy solutions in Australia.We are seeking a skilled Field Service Mechanic/Electrician to join our Melbourne team, working on a 8 days on, 6 days off roster.This role involves performing general servicing and repair works in both workshop-based and on-site environments, including hydrogen and...


  • Melbourne, Victoria, Australia Pacific Energy Full time

    Pacific Energy is a leading provider of sustainable distributed energy solutions in Australia.We are committed to transitioning the world to a clean energy future.The RoleAs a Field Service Mechanic/Electrician, you will be responsible for performing general servicing and repair works in both workshop-based environments and on-site locations.You will conduct...


  • Melbourne, Victoria, Australia Energy Australia Full time

    About UsEnergyAustralia is a leading player in Australia's transition to a net zero future, with a purpose to lead and accelerate the clean energy transformation for all.We are seeking an experienced Commercial Energy Transformation Manager to join our team in Melbourne, Victoria.This role will see you lead a high-performing team of Key Account Managers,...


  • Melbourne, Victoria, Australia Viva Energy Full time

    Viva Energy is a leading retail, industrial, and energy business that has been helping Australians reach their destinations for over 120 years.We're committed to supporting Australia's evolving energy and convenience needs, and our recent acquisitions of Coles Express and OTR have enabled us to provide Australians with outstanding convenience.At the heart of...


  • Melbourne, Victoria, Australia Energy Australia Full time

    About the RoleWe are seeking an experienced Procurement Lead to join our Energy Operations team in Australia. This is a pivotal role that will lead procurement activities across our energy operations business.You will work closely with maintenance, engineering and site leaders, internal stakeholders and 3rd party vendors to manage procurement requirements...

  • Energy Advocate

    2 weeks ago


    Melbourne, Victoria, Australia Alinta Energy Full time

    Key ResponsibilitiesManage end-to-end cases of Ombudsman Investigations, high-risk internal escalations, and regulatory complaintsDevelop and implement effective complaint handling processes to ensure operational compliance with energy regulationsCollaborate with the Customer Advocacy team to ensure customer-centric approach and deliver exceptional customer...