Fintech Merchant Retention Strategist

1 month ago

Sydney, New South Wales, Australia WOW Recruitment Full time
Customer Retention Specialist

Company Overview:

Proudly partnering with this dynamic fintech company in Sydney.

Salary:

A competitive salary package of approximately $72,500 per year, including superannuation and other benefits.

Job Description:

This newly established role demands a skilled Merchant Retention Specialist to seize ownership, drawing upon past experiences, ideas, and determination to optimise merchant outcomes. Continuously seeking opportunities to retain customers, you'll showcase creativity in your strategies.

Your primary focus will be on retaining merchants considering departure from the company's services, while also playing a proactive role in monitoring key insights across Transacting Customers and other critical processes.

As a Retention Specialist, your persuasive demeanor, stellar customer relationship skills, and dedication to customer success are paramount. Building enduring relationships with customers, you'll invest substantial effort in crafting and presenting solutions, including offers or incentives, to retain them.

Required Skills and Qualifications:

  • Proven work experience in Customer Service, Retention, Account Manager, Key Account Manager, or relevant role (3+ years' experience in a similar role).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Ability to remain calm and professional in stressful situations.
  • Excellent listening, negotiation, and presentation abilities.
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
  • Strong verbal and written communication skills.
  • Flexible, positive, and can-do attitude.
  • Proven experience with CRM software (Netsuite ideally) and G Suite.

Benefits:

You'll have the opportunity to work in a vibrant international environment, with social events and scope for progression.

Others:

Please note that Permanent Residency or Australian Citizenship is essential for this role.

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