Customer Support Operations Specialist

7 days ago

Sydney, New South Wales, Australia Nuvei Full time

The rapidly evolving world of payment processing requires loyal and strategic partners to help businesses grow.

Nuvei, a Canadian fintech company, accelerates the business of clients worldwide with its modular, flexible, and scalable technology. This allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.

With operations in more than 200 markets, local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

We live our core values and thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on this journey.

Your Mission

This exciting opportunity exists for a customer-focused Sales Support specialist who will work collaboratively across sales and operations teams. Reporting to the National Sales Manager, you'll provide operational support to our Australia-wide sales team.

Responsibilities

  • Assist sales teams with creating accounts, opportunities, and various requests within Dynamics 365 CRM.
  • Manage CRM account data, including hierarchy, contacts, account details, and account preferences.
  • Conduct post-go-live check-ins with merchants and partners, providing training if required, and ensuring merchant requirements are met.
  • Own and manage T1 and T2 customer configuration updates off the back of outbound check-in calls, leaning on Customer Support for assistance where required.
  • Conduct merchant retention on all T1 and T2 offboarding requests.
  • Work directly with sales and onboarding teams to ensure a positive merchant experience.
  • Oversee change management in relation to T1 and T2 account resigns.

Qualifications

We're open to different skills and backgrounds who can help us deliver on this role. It's essential that you have:

  • Exceptional attention to detail and broad administrative experience.
  • The ability to work independently and manage multiple tasks efficiently.
  • Knowledge of CRM usage preferred but not essential.

Nuvei is an equal opportunity employer that celebrates collaboration, innovation, and diversity. Our team comprises a wealth of talent, skill, and ambition. We believe employees are happiest when empowered to be their true, authentic selves.

Benefits

  • Flexible working arrangements with a hybrid office and home setup.
  • A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.
  • Opportunities for career growth with a focus on internal promotions and employee development.
  • A global bonus plan recognizing contributions across the organization.
  • Volunteering programs allowing you to make an impact in the community.
  • Employee recognition and reward programs acknowledging outstanding performance.

Estimated salary: AU$60,000 - AU$80,000 per year, depending on location and experience.

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