Claims Management Service Delivery Lead

2 weeks ago


Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time
Job Overview

DXC INT SVCS VIC PTY LTD is seeking an experienced Claims Management Service Delivery Lead to join our team.

About the Role

This is a fantastic opportunity for a senior professional to lead our claims management service delivery, driving business improvement and ensuring exceptional customer satisfaction. As part of our DXC Technology group of companies, you will leverage cutting-edge AI technology to implement innovative solutions and deliver customer-centric outcomes.

Key Responsibilities
  • Lead the development and implementation of claims management strategies, processes, and systems.
  • Maintain strong relationships with internal stakeholders, including our skilled Customer Service team.
  • Analyse and interpret performance data to drive continuous improvement and optimise service delivery.
  • Collaborate with other departments to ensure alignment with business goals and objectives.
Requirements

To be successful in this role, you will need:

  • A relevant tertiary qualification in business or a related field; or equivalent experience.
  • Demonstrated ability to implement business-wide system and process improvements.
  • Proven people management experience at a senior level, including financial management and coaching.
  • Experience analysing and interpreting statistical and performance-related data.
  • Sound understanding of crucial agent remuneration drivers and workers' compensation insurance policy.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package, training opportunities, and a dynamic work environment that values diversity and inclusion.

No matter where you are located, you'll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.



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