Claims Management Director

1 week ago


Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

About DXC Claims Management

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DXC Claims Management is a leading provider of workers' compensation claims management services, specialising in return to work solutions for over 16 years. With an impressive track record of excellence in service delivery and innovation, we strive to support injured workers in their recovery and facilitate a seamless transition back to the workforce.

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As a key player in the industry, DXC employs 155,000 staff globally, with over 5,000 insurance practitioners working closely with customers to build a culture of performance and integrity. Our company operates as part of the DXC Technology group of companies, a world-leading independent IT services company.

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Your Role: Customer Service Manager

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In this pivotal role, you will drive customer satisfaction across internal and external stakeholders, demonstrating a commitment to excellence in all activities. As a member of our skilled and talented Customer Service team, you will be responsible for setting customer service standards and frameworks that support injured workers' recovery and successful return to work.

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The position requires:

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  • ">
  • A relevant tertiary qualification in business or related discipline; or equivalent experience">
  • Demonstrated ability to implement business-wide system and process improvements">
  • Proven people management experience at a senior level">
  • Financial management expertise">
  • Experience analysing and interpreting statistical and performance-related data">
  • Strategic planning and execution skills">
  • Sound understanding of crucial agent remuneration drivers">
  • A commitment to the case management model of practice">
  • Intermediate knowledge of Microsoft Office">
  • Coaching and complaint management experience">
  • Familiarity with Workers Compensation Insurance Policy, legislation, and associated compliance issues (ideal)">
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What We Offer

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At DXC, we pride ourselves on offering a competitive remuneration package, comprising an estimated $120,000 - $150,000 AUD per annum, depending on location and experience. Additionally, we provide comprehensive training and career opportunities, reflecting our commitment to employee growth and development.

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We foster an inclusive culture that values diversity and promotes a 'bring your whole-self to work' philosophy. This means we welcome submissions from individuals from all walks of life, celebrating the unique contributions each person brings to our organisation. Accommodations for special needs may be considered within the framework of our DXC Accommodation Policy.

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Join us in shaping the future of workers' compensation claims management and making a positive impact on the lives of injured workers and employers alike.



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