Claims Management Strategist

3 weeks ago


Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time
About the Role

The Senior Claims Specialist will lead a caseload and drive multifaceted cases to achieve optimal recovery and return-to-work outcomes. This role requires advanced claims, injury, and return-to-work management skills, as well as exceptional stakeholder engagement.

You will apply your expertise to deliver strategic and operational support to case managers, facilitating successful outcomes for injured workers, employers, and DXC.

Key Responsibilities:
  • Develop and implement innovative case management strategies
  • Manage complex claims scenarios and provide guidance to teams
  • Deliver face-to-face claims management support to stakeholders
  • Lead cohort-based claims strategies at team, practice group, and DXC levels
About You

We are looking for individuals with:

  • Resilience and perseverance in managing challenging cases
  • Advanced organisational and planning skills to prioritise tasks effectively
  • Well-developed problem-solving and decision-making skills to drive successful outcomes
  • Strong written and verbal communication skills to engage stakeholders
  • Negotiation and influencing skills to build strong relationships
Required Expertise

This role requires:

  • Significant experience in claims management in the Victorian workers' compensation scheme
  • Knowledge of medical and paramedical terminology and procedures
  • Strong working knowledge of the Workplace Injury and Rehabilitation Act 2015 and associated regulations
About DXC

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and injured workers throughout the entire claims process, delivering reliable service based on decades of experience.

Employee Benefits

As an employer of choice, we offer:

  • Competitive remuneration and benefits
  • Ongoing training and career opportunities
  • Flexible leave options, including purchased leave
  • A range of discounts and rewards


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