Case Manager

7 months ago

Melbourne, Australia Total Claims Solutions Full time

If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing from you.

**Why join us?**:
We know that in order to effectively shape and evolve our culture we need the right people behind us.

We are committed to our clients’ needs and recognise that personal service is key. Diversity and inclusion is important to all our employees and we actively work towards attracting and retaining a diverse group of people through our recruitment process.

Our employees, whether they’ve been with us 15 years, 12 months, or they’ve just joined us, are an active contribution to our company. Our vision in investing in our employee’s career and development is shared across the organisation.

We are proud of the team we have built

**Values that define us**:
**Integrity and professionalism** - We continually strive for professional excellence.

**Honesty** **and** **good** **faith** - We maintain honest, ethical and professional dealings with all stakeholders.

**Service** **excellence** - We take a proactive, consistent approach to our work.

**Empathy** - We genuinely care about, listen to, and support our clients and our team.

**Passion** - Commitment and accountability are part of everything that we do. We are dynamic, energetic and enthusiastic.

**Transparency** - We encourage open communication with all stakeholders.

Melbourne

**The Role**

As an experienced Case Manager, you will manage a portfolio of claims while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome.

You will manage cases in their entirety as the primary contact, collaborate with injured workers and health professionals, ensure claims guidelines and legislation are adhered to, provide expert advice to all key stakeholders, and manage recoveries.

**About You**
- A minimum of two years of case management, pertaining to injury and illness claims;
- Proactive and diligent approach to all tasks with a commitment to handling multiple cases simultaneously;
- Excellent oral and written communication skills;
- Confidence in dealing with multiple stakeholder engagements;
- Effective negotiation and problem solving ability;
- A flexible approach when faced with competing priorities;
- Initiative and ability to work independently and cohesively within a team environment;
- Excellent attention to detail;
- Intermediate to advanced knowledge in Microsoft Office;
- Schemes administration in each state (preferred).

**Our Culture**

Working at Total Claims Solutions is more than having a job. We are family. We pride ourselves on empowering our people to write their own script to having a rewarding career.

We are always looking for people who put the customer at the heart of everything.

**We are excited by your interest in working with us.

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