Lead Service Delivery Manager

3 weeks ago


Port Melbourne, Australia Stiebel-Eltron Full time

We are seeking a dynamic leader to join our team as a Lead Service Delivery Manager at Stiebel Eltron, a global brand with a rich history in pioneering home appliances. As a front-line leadership role, this position offers an excellent opportunity for a professional ready to take the next step.

Job Summary:

The successful candidate will be responsible for managing the customer service team to ensure efficient delivery of warranty, internal sales and technical advice to customers. This includes day-to-day oversight of order entry and warranty administration, project management to ensure positive delivery of project outcomes, and engaging and developing staff to deliver outstanding customer experiences.

About You:

You will thrive in this role if you enjoy leading by example and bringing teams together. You are hands-on, independent, and take pride in your down-to-earth approach. Experience in the plumbing industry is highly regarded, but we welcome applicants from service teams in other appliance industries such as HVAC, electrical, and automotive.

Key Responsibilities:

  • Manage the customer service team to ensure efficient delivery of warranty, internal sales, and technical advice to customers
  • Oversight of order entry and warranty administration
  • Project management to ensure positive delivery of project outcomes
  • Engage and develop staff to deliver outstanding customer experiences

Requirements:

  • Experience in a phone-based service or branch environment where you have assisted customers with break-downs and warranty questions
  • Front-line supervision and leadership experience
  • Strong administration and reporting skills
  • Ability to maximise incoming sales opportunities
  • Good computer skills (experience with SAP and CRM systems is beneficial)

What We Offer:

As a family business, we provide our employees with engaging tasks and meaningful work, security, good prospects, support, and trust. We believe in a proper work-life balance, protecting individuality, and encouraging personal growth.

Estimated Salary: $120,000 - $150,000 per annum

Location: Port Melbourne, Australia



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