IT Support Specialist
3 weeks ago
We are seeking an experienced IT Support Specialist to join our team at Ignite. This is a fantastic opportunity for individuals who enjoy working in a dynamic and fast-paced environment.
About the Role:The successful candidate will be responsible for delivering high-quality technical support to end-users, ensuring seamless operation of our IT environment. As an IT Support Specialist, you will provide first-level technical support through various channels, including phone, email, chat, or in-person assistance.
Key Responsibilities:- Provide technical support to Council employees and Councillors, resolving software and hardware issues, connectivity problems, and other technical challenges.
- Assist with installing, configuring, and updating software applications, ensuring valid licenses and timely updates.
- Maintain technical documentation and records, providing exceptional customer service through patient, empathetic, and responsive interactions.
- Collaborate with the rollout of technology programs as required.
- Tertiary qualification in Information Technology or related discipline.
- Relevant work experience in similar IT Support roles.
- Experience working with Office 365, Windows 10, and Adobe Suite.
- Ability to explain technical concepts in clear, non-technical terms.
- Excellent communication skills, including impeccable telephone manner.
- Technical experience in supporting Microsoft Teams and Mitel Telephony is an advantage.
- Hold a driver's license, as travel to sites will be required.
As an IT Support Specialist with Ignite, you can expect a competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience, plus benefits and opportunities for professional growth.
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