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Strategic Customer Engagement Manager

1 month ago

Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full time

REAL TIME AUSTRALIA seeks an experienced Strategic Customer Engagement Manager to join our team. As a key member of our customer success organization, you will be responsible for driving long-term partnerships with our clients and ensuring they realize the full value of their investment in our cloud-based platform.

We are committed to delivering exceptional customer experiences, and we're looking for a talented professional who shares our passion for building strong relationships and driving business growth. In this role, you will have the opportunity to work closely with our customers, providing guidance and support to help them achieve their goals.

The successful candidate will have a proven track record of success in customer-facing roles, with experience in managing complex customer engagements and developing strategic plans to drive growth and retention. You will be a trusted advisor to our customers, working closely with our sales and marketing teams to identify new opportunities and develop tailored solutions to meet their needs.

Key responsibilities include:

  • Developing and executing strategic plans to drive customer growth and retention
  • Building and maintaining strong relationships with key customer stakeholders
  • Providing expert guidance and support to help customers achieve their goals
  • Working closely with cross-functional teams to identify new opportunities and develop tailored solutions
  • Monitoring and identifying adoption and utilization trends, providing recommendations based on risk and customer business needs

To succeed in this role, you will need:

  • A minimum of 2 years' experience in customer-facing roles, preferably in a SaaS environment
  • Proven track record of success in managing complex customer engagements and developing strategic plans
  • Experience working with digital adoption platforms and customer data analytics tools
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
  • Excellent communication and interpersonal skills, with a strong focus on building and maintaining relationships

We offer a competitive salary package, including a base salary of up to $450 per day, plus superannuation and other benefits. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.