Customer Enablement Professional
7 hours ago
Key Responsibilities:
- Create and manage interactive onboarding experiences to guide new users seamlessly.
- Develop and implement email and in-app campaigns that educate customers on key features, increasing engagement and product activation.
- Monitor and analyse customer behaviour to deliver proactive, tailored nudges that encourage feature adoption and long-term retention.
- Partner with cross-functional teams to develop and refine customer-facing resources, ensuring they meet evolving user needs.
About You: We're looking for an experienced professional with a strong background in customer enablement, data analysis, and communication. You should be able to interpret customer behaviour and use data-driven insights to inform decision-making. A proficiency in CRM systems, analytics platforms, and email tools is also required. Additionally, you should be adaptable and resourceful in addressing challenges and ensuring a seamless onboarding and engagement experience.
What We Offer: As a Senior Onboarding Specialist at Lyrebird Health, you can expect a competitive salary of $120,000 per year, along with a range of benefits including health insurance, retirement plan, and paid time off. If you're passionate about customer success and want to join a dynamic team, please apply now.
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