Customer Enablement Professional

7 hours ago


Melbourne, Victoria, Australia Lyrebird Health Full time
About the Role: We're seeking a Customer Enablement Professional to drive customer activation and retention at Lyrebird Health. This role involves creating scalable onboarding solutions, tailored training programs, and proactive education campaigns to ensure customers achieve maximum product value.

Key Responsibilities:
  • Create and manage interactive onboarding experiences to guide new users seamlessly.
  • Develop and implement email and in-app campaigns that educate customers on key features, increasing engagement and product activation.
  • Monitor and analyse customer behaviour to deliver proactive, tailored nudges that encourage feature adoption and long-term retention.
  • Partner with cross-functional teams to develop and refine customer-facing resources, ensuring they meet evolving user needs.

About You: We're looking for an experienced professional with a strong background in customer enablement, data analysis, and communication. You should be able to interpret customer behaviour and use data-driven insights to inform decision-making. A proficiency in CRM systems, analytics platforms, and email tools is also required. Additionally, you should be adaptable and resourceful in addressing challenges and ensuring a seamless onboarding and engagement experience.

What We Offer: As a Senior Onboarding Specialist at Lyrebird Health, you can expect a competitive salary of $120,000 per year, along with a range of benefits including health insurance, retirement plan, and paid time off. If you're passionate about customer success and want to join a dynamic team, please apply now.

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