Customer Service and Community Engagement Officer

4 days ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

Welcome to Bendigo Bank, a community-focused financial institution that offers opportunities for growth and development.

As a Customer Service and Community Engagement Officer, you will be the face of our branch, providing exceptional customer service and supporting our customers in achieving their financial goals.

The role is located at Mount Martha, and we are seeking an experienced customer service professional who can thrive in a fast-paced environment. You will have the opportunity to develop your skills and knowledge through on-the-job training and external development programs.

To succeed in this role, you will need to have:

  • Extensive experience in a customer service environment
  • Demonstrated competence in achieving consistent sales results
  • An ability to confidently interact with customers face-to-face and over the telephone
  • An eagerness to understand and share what makes our bank different
  • Experience in the banking and finance industry - a plus but not essential

We offer a competitive salary of around $65,000 per annum, depending on your level of experience. In addition to a rewarding career, you will also enjoy a range of benefits, including flexible working hours and opportunities for professional development.

Bendigo Bank is committed to creating a diverse and inclusive workplace culture. We welcome applications from candidates who bring diversity of thought and experience to our business. We are proud to be part of the Bendigo and Adelaide Bank group, which has a strong commitment to community engagement and social responsibility.



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