Dispute Resolution Specialist, Pacific Insurance
4 days ago
AIG is seeking a skilled Dispute Resolution Specialist to join its Pacific Insurance team. This exciting opportunity allows the successful candidate to further their career in complaints management and work with peers who have experience in this field.
As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.
The Dispute Resolution Specialist role offers the opportunity to manage complex and diverse dispute types and learn about AIG's business operations, particularly as it relates to our Claims and Underwriting processes. You will be responsible for managing disputes from IDR to EDR, as well as drawing insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn.
Key accountabilities include:
- You will review, manage and resolve disputes ranging from simple to complex from start to finish in accordance with industry codes of practice, regulatory guides and standards.
- You will utilize your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions and prepare related documentation, such as final decision letters, claims settlement terms and/or submissions.
- You will have strong stakeholder engagement skills, building meaningful relationships with customers, internal and external stakeholders, including regulatory bodies.
- Ensuring fair and equitable outcomes for our customers in handling all disputes is critical.
- Assisting our Complaints and Disputes Manager with the preparation of reports for senior staff across our business in providing insights is an important aspect of this role.
- An ability to analyze data, identify root cause and engage the business on significant issues related to their areas will result in you adding significant value to AIG.
- It will be required that you assist with training the wider business on our dispute resolution process and the identification of disputes.
- Ultimately, you will drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of disputes.
We offer a competitive salary of approximately $85,000 - $110,000 per annum, depending on experience, plus benefits.
This role requires strong dispute resolution experience and/or industry experience preferably within insurance. You will have an understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities. Excellent communication skills, both verbally and written, are essential. Effective and efficient decision-making and time management skills with the ability to work unsupervised and under pressure are also required. Ability to manage complex matters confidently and calmly, strong computer/Multiple systems literacy and a working understanding of Regulatory Guide 271 – Internal Dispute Resolution are necessary.
We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).
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Melbourne, Victoria, Australia AIG Full timeAIG is a leading global insurance provider seeking a skilled Dispute Resolution Specialist to join our team in Pacific.We are committed to delivering exceptional customer experiences and fair outcomes. As a key member of our Compliance team, you will play a critical role in resolving complex disputes and ensuring regulatory compliance.The ideal candidate...
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