Dispute Resolution Specialist

1 month ago

Melbourne, Victoria, Australia Flexhive Full time

About the Role


We are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.


Key responsibilities will include:



  • Dealing with second tier complaints and lawyer enquiries, particularly early closures and resolutions, liaising with relevant parties as required.
  • Liaising with complainants and lawyers to review available material and documentation, with a view to assessing and where possible, quickly resolving next tier complaints.
  • Attempting to resolve consumer matter complaints between consumers and lawyers using various alternative dispute resolution methods, including shuttle mediation, face to face discussions with parties, and corresponding with parties electronically and in writing.
  • Providing guidance, advice and conveying specialist concepts based on our policies, procedures, guidelines and relevant legislation.
  • Drafting and finalising settlement agreements as part of the complaints process where consumer complaints resolve by way of informal dispute resolution processes.
  • Preparing determinations, reports, recommendations and associated correspondence on complex issues, and maintaining appropriate records.
  • Referring complaints for investigation where informal dispute resolution fails and where warranted in consultation with the Assistant Manager, or where disciplinary issues are identified.

The estimated salary for this position is $62-$67 per hour, plus Super, depending on experience. The anticipated hours per week are 38 (7.6 hours per day) for this contract. We offer a working from home arrangement and an immediate start.


About You


To be successful in this role, you will need to have experience in a dispute or complaint management environment, a well-developed understanding of how to interpret and apply legislation, a good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria, and a high level of computer literacy, particularly with Microsoft Office.


A tertiary qualification in law will be highly regarded but not essential, as well as Mediator Accreditation.

  • Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia seeks a highly skilled Dispute Resolution Specialist to handle enquiries and resolve consumer matter complaints in the Melbourne CBD with an immediate start.About the RoleAs a key member of our team, you will be responsible for dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions. You will...

  • Senior Dispute Resolution Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    About the RoleAs a Senior Dispute Resolution Specialist, you will be responsible for managing a caseload of cost and dispute matters, delivering timely and accurate resolutions.This role is ideal for someone with a legal background and experience in complex dispute resolution, who thrives in a fast-paced environment.Key ResponsibilitiesManage a caseload of...

  • Senior Dispute Resolution Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Flexhive Full time

    About the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team at Flexhive. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key Responsibilities:Dealing with second-tier complaints and lawyer enquiries, particularly early...

  • Complaints and Disputes Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia AIG Full time

    AIG is a global leader in commercial and personal insurance solutions, offering a diverse range of products and services. As a Complaints and Disputes Officer, you will play a critical role in helping customers manage risk and achieve their goals.We are seeking an experienced professional to join our team as a Complaints and Disputes Resolution Specialist....

  • Consumer Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Hudson Full time

    About the RoleAs a Consumer Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on our organisation's policies, procedures, guidelines, and relevant legislation.Key ResponsibilitiesDealing with second-tier complaints and...

  • Senior Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia is seeking a Senior Dispute Resolution Specialist to join our team on a short-term assignment in Melbourne CBD.The successful candidate will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on the organisation's policies and procedures.Key...

  • Dispute Resolution Specialist Melbourne

    3 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    At EML, we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that...

  • Dispute Resolution Specialist, Pacific Insurance

    4 weeks ago

    Melbourne, Victoria, Australia AIG Full time

    AIG is seeking a skilled Dispute Resolution Specialist to join its Pacific Insurance team. This exciting opportunity allows the successful candidate to further their career in complaints management and work with peers who have experience in this field.As a world leader in commercial and personal insurance solutions operating in over 70 countries and...

  • Senior Dispute Resolution Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Hudson Full time

    About the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team at Hudson Australia. As a key member of our team, you will be responsible for handling enquiries received by consumers and lawyers, and resolving consumer matter complaints.

  • Insurance Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia MinterEllison Full time

    Role OverviewWe are seeking a highly skilled Insurance Dispute Resolution Specialist to join our Melbourne-based team.About the RoleThe successful candidate will have at least three years of post-admission experience in insurance litigation and be familiar with civil procedure in the Victorian Supreme Court and County Court.As an Insurance Dispute Resolution...

  • Cost Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Job SummaryA Resolutions Adviser role is available at a state government agency, focusing on managing a caseload of cost disputes efficiently. This position is ideal for individuals with a legal background and experience in complex dispute resolution.Key ResponsibilitiesManage a caseload of cost and dispute matters, delivering timely and accurate...

  • Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia AIG Full time

    We are seeking a highly skilled Dispute Resolution Specialist to join our team in Pacific. As a key member of our Global Business Operations & IT team, you will play a vital role in identifying and driving high-quality innovation and cost efficiency in all our processes, systems, and operations.This exciting opportunity allows you to further your complaints...

  • Dispute Resolution Expert with Insurance Acumen

    4 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Insurance Dispute Resolution SpecialistSuncorp Group seeks a highly skilled Insurance Dispute Resolution Specialist to join our External Customer Relations team. As a Senior External Dispute Resolution Officer, you will play a crucial role in managing insurance-related complaints lodged through external dispute resolution (EDR) schemes.About the RoleManage a...

  • Senior Quality Assurance Specialist for Dispute Resolution

    4 weeks ago

    Melbourne, Victoria, Australia Australian Super Full time

    Quality and Experience in Member ResolutionsAustralianSuper is seeking a Senior Quality Assurance Specialist to join our Member Sentiment Team. In this key role, you will be responsible for maintaining and strengthening the quality and experience of complainants through the delivery of a comprehensive quality program that supports our Member Resolution...

  • Dispute Resolution Advocate

    4 weeks ago

    Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLEML is a leading provider of workers compensation solutions, committed to delivering exceptional service and support to our clients.We are seeking an experienced Dispute Resolution Advocate to join our team in Melbourne. As a key member of our claims team, you will play a critical role in managing and resolving disputes, ensuring positive outcomes...

  • Dispute Resolution Manager

    3 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    About the RoleThis exciting opportunity exists within Suncorp Group for a highly skilled and experienced Dispute Resolution Manager to join our External Customer Relations team in Brisbane or Melbourne.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, providing exceptional customer service...

  • Dispute Resolution Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About This RoleWe are seeking a skilled Dispute Resolution Specialist to join our ANZ Customer Resolution, Remediation and Assurance Portfolio in Melbourne.As a specialist in complex complaints, you will work closely with our team of experts to investigate and resolve disputes related to responsible lending, credit reporting, and scams.Your expertise will be...

  • Corporate Lawyer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Burgess Paluch Legal Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Corporate Lawyer to join our team as a Dispute Resolution Specialist.Company OverviewBurgess Paluch Legal Recruitment is a top-tier national law firm that provides exceptional legal services to its clients. With a genuine commitment to enabling staff to achieve their potential, we offer a supportive and...

  • Experienced Family Dispute Resolution Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Relationships Australia Victoria Full time

    About the RoleWe are seeking an accredited and experienced Family Dispute Resolution Practitioner to join our team of highly skilled professionals in Melbourne, Australia.This exciting opportunity will see you assist separating couples in resolving disputes related to parenting arrangements, property settlements, and the development of parenting plans.Key...

  • Dispute Resolution Specialist

    3 days ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    OverviewGallagher Bassett is a leading provider of career development opportunities for its people, and we're seeking a skilled Dispute Resolution Specialist to join our Workers Compensation team.We offer attractive remuneration packaging & flexible work arrangements including Work from Home, Paid Parental Leave, Excellent working environment – our team at...