Dispute Resolution Specialist, Pacific Insurance

2 days ago


Melbourne, Victoria, Australia AIG Full time

AIG is a leading global insurance provider seeking a skilled Dispute Resolution Specialist to join our team in Pacific.

We are committed to delivering exceptional customer experiences and fair outcomes. As a key member of our Compliance team, you will play a critical role in resolving complex disputes and ensuring regulatory compliance.

The ideal candidate will possess strong technical skills, excellent communication and stakeholder engagement abilities, and the ability to analyze data and identify root causes.

This role offers an exciting opportunity for professional growth and development, with training provided on AIG's Complaint Management process and identification of complaints.

Salary: $80,000 - $110,000 per annum, depending on experience.

We offer a dynamic and inclusive work environment, flexible working arrangements, and opportunities for continuous learning and development.

You must have strong dispute resolution experience, preferably within insurance, and be able to manage competing priorities in a timely and efficient manner.

Key accountabilities include:

  • Reviewing and managing disputes from IDR to EDR
  • Drawing insights from cases to identify lessons learned
  • Ensuring fair and equitable outcomes for customers
  • Providing reports to senior staff on complaint management insights

What we're looking for:

  • Strong technical skills and industry experience
  • Excellent communication and stakeholder engagement skills
  • Ability to analyze data and identify root causes
  • Effective decision-making and time management skills
  • Strong computer literacy and multiple systems skills

About AIG:

AIG is a global leader in commercial and personal insurance solutions, operating in over 70 countries and jurisdictions. We are committed to creating a culture of belonging and fostering a diverse and inclusive workplace.



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