Senior Dispute Resolution Specialist
2 weeks ago
About the Role
The Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.
This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting capability through presentations and contributions to complaints collateral. As a Dispute Resolution Manager, you will be a subject matter expert within Customer Resolution in relation to complex complaint topics such as responsible lending, credit reporting and scams.
The Dispute Resolution Manager will be responsible for building the capability of complaints staff to investigate complaints through coaching and developing strong dispute resolution skills across the complaint handling teams.
This role requires a legal background and banking experience, with a proven dispute resolution experience and strong customer and process improvement focus.
The Dispute Resolution Manager will be responsible for sharing insights from complaints and AFCA decisions with stakeholders internal to Customer Resolution and with business units.
Key Responsibilities
- Investigate complex complaints with a key focus on scams.
- Provide specialist advice to internal and external dispute resolution caseworkers.
- Build the capability of complaints staff to investigate complaints.
- Develop strong dispute resolution skills across the complaint handling teams.
- Share insights from complaints and AFCA decisions with stakeholders.
-
Senior Dispute Resolution Specialist
3 days ago
Melbourne, Victoria, Australia Hudson Australia Full timeHudson Australia seeks a highly skilled Senior Dispute Resolution Specialist to join their team in Melbourne CBD for an immediate start.Job DescriptionThis role is an excellent opportunity to work with a government regulatory agency, handling enquiries received by consumers and lawyers, and resolving consumer matter complaints. As a Senior Dispute Resolution...
-
Dispute Resolution Specialist
24 hours ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout the RoleWe are seeking an experienced Dispute Resolution Specialist to join our team in Melbourne. As a key member of our claims management team, you will play a critical role in ensuring positive outcomes for our clients.Job DescriptionThe successful candidate will be responsible for managing and resolving disputes in a fair and timely manner. This...
-
Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in the ANZ Customer Resolution, Remediation and Assurance Portfolio. As a key member of our team, you will provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.As a Dispute Resolution...
-
Disputes Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeSeeking a Disputes Resolution SpecialistAt Team Global Express, we're looking for a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a key member of our team, you'll be responsible for resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
-
Dispute Resolution Specialist
3 days ago
Melbourne, Victoria, Australia Flexhive Full timeAbout the RoleWe are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key responsibilities will include:Dealing with second tier complaints and lawyer enquiries,...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeDispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...
-
Dispute Resolution Specialist
3 days ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob DescriptionHudson Australia is seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne CBD. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing exceptional customer service.The ideal candidate will have...
-
Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob DescriptionThis job opportunity is inclusive of a casual loading of 25%.Hudson Australia seeks a Dispute Resolution Specialist to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Key responsibilities will include:Dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions,...
-
Senior Legal Officer
4 weeks ago
Melbourne, Victoria, Australia Lawyers Weekly Full timeJob Title: Senior Legal Officer - Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Legal Officer to join our team at the Workplace Injury Commission (WIC). As a Senior Legal Officer, you will play a critical role in providing legal advice and support to our Conciliation and Arbitration teams.Key...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution Specialist OpportunityWe are seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions team at Team Global Express. As a Dispute Resolution Specialist, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution SpecialistTeam Global Express (TGE) is seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a Dispute Resolution Specialist, you will resolve invoice discrepancies related to shipments, invoices, and services across the business.Key Responsibilities:Investigate and resolve invoice...
-
Arbitration Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout EMLWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a challenging and rewarding role that requires the ability to proactively assist in the management and early resolution of disputes, ensuring positive outcomes are maximised.As part...
-
Arbitration Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout EMLWe are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a full-time, permanent position based in the Melbourne CBD office, with flexibility to work from home. As part of our diverse team, you will help make a positive impact on someone's life every day.You...
-
Complaints and Disputes Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeTransforming Insurance with ExcellenceAIG is a global leader in commercial and personal insurance solutions, and we're seeking a skilled Complaints and Disputes Resolution Specialist to join our team. As a key member of our Global Business Operations & IT team, you'll play a vital role in driving high-quality innovation and cost efficiency in all our...
-
Dispute Resolution Specialist, Pacific
6 days ago
Melbourne, Victoria, Australia AIG Full timeAbout the RoleAIG is seeking a Dispute Resolution Specialist to join our team in the Pacific region. This role will be responsible for managing disputes from IDR to EDR and drawing insights from cases to identify lessons learned.Key ResponsibilitiesReview, manage, and resolve disputes ranging from simple to complex in accordance with industry codes of...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.Key...
-
Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeResolutions AdviserThis pay rate is inclusive of mandatory 25% casual loading. The hourly rate is between $60-$65 plus Super, dependent on experience.We are seeking a Resolutions Adviser to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Assignment duration is up to 6 months with an immediate start.Melbourne...
-
Disputes Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDisputes Resolution Specialist Opportunity at Team Global ExpressWe are seeking a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team at Team Global Express (TGE). As a Disputes Resolution Specialist, you will play a crucial role in resolving invoice discrepancies related to shipments, invoices, and services across the...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Gallagher Bassett Full timeAbout the RoleWe are seeking a skilled Dispute Resolution Specialist to join our Workers Compensation team at Gallagher Bassett. In this role, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.You will work closely with injured workers, conciliators, panel...
-
Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Team Global Express Full timeDisputes Investigator Job DescriptionWe are seeking a skilled Disputes Investigator to join our Integrated Business Solutions (IBS) team at Team Global Express. As a Disputes Investigator, you will play a critical role in resolving invoice discrepancies and claims within our business.Key Responsibilities:Investigate and resolve invoice discrepancies and...