Current jobs related to Dispute Resolution Specialist - Melbourne, Victoria - Australia and New Zealand Banking Group Limited (ANZ)
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Flexhive Full timeAbout the RoleWe are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key responsibilities will include:Dealing with second tier complaints and lawyer enquiries,...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob DescriptionHudson Australia is seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne CBD. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing exceptional customer service.The ideal candidate will have...
-
Senior Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleThe Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting...
-
Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeHudson Australia seeks a highly skilled Dispute Resolution Specialist to handle enquiries and resolve consumer matter complaints in the Melbourne CBD with an immediate start.About the RoleAs a key member of our team, you will be responsible for dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions. You will...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAbout the RoleWe are seeking an experienced Dispute Resolution Specialist to join our team in Melbourne. As a key member of our claims management team, you will play a critical role in ensuring positive outcomes for our clients.Job DescriptionThe successful candidate will be responsible for managing and resolving disputes in a fair and timely manner. This...
-
Senior Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Talent International Full timeAbout the RoleAs a Senior Dispute Resolution Specialist, you will be responsible for managing a caseload of cost and dispute matters, delivering timely and accurate resolutions.This role is ideal for someone with a legal background and experience in complex dispute resolution, who thrives in a fast-paced environment.Key ResponsibilitiesManage a caseload of...
-
Senior Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeHudson Australia seeks a highly skilled Senior Dispute Resolution Specialist to join their team in Melbourne CBD for an immediate start.Job DescriptionThis role is an excellent opportunity to work with a government regulatory agency, handling enquiries received by consumers and lawyers, and resolving consumer matter complaints. As a Senior Dispute Resolution...
-
Senior Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Flexhive Full timeAbout the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team at Flexhive. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key Responsibilities:Dealing with second-tier complaints and lawyer enquiries, particularly early...
-
Complaints and Disputes Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeAIG is a global leader in commercial and personal insurance solutions, offering a diverse range of products and services. As a Complaints and Disputes Officer, you will play a critical role in helping customers manage risk and achieve their goals.We are seeking an experienced professional to join our team as a Complaints and Disputes Resolution Specialist....
-
Consumer Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Hudson Full timeAbout the RoleAs a Consumer Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on our organisation's policies, procedures, guidelines, and relevant legislation.Key ResponsibilitiesDealing with second-tier complaints and...
-
Senior Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeHudson Australia is seeking a Senior Dispute Resolution Specialist to join our team on a short-term assignment in Melbourne CBD.The successful candidate will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on the organisation's policies and procedures.Key...
-
Dispute Resolution Specialist Melbourne
2 weeks ago
Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full timeAt EML, we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that...
-
Dispute Resolution Specialist, Pacific Insurance
3 weeks ago
Melbourne, Victoria, Australia AIG Full timeAIG is seeking a skilled Dispute Resolution Specialist to join its Pacific Insurance team. This exciting opportunity allows the successful candidate to further their career in complaints management and work with peers who have experience in this field.As a world leader in commercial and personal insurance solutions operating in over 70 countries and...
-
Senior Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Hudson Full timeAbout the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team at Hudson Australia. As a key member of our team, you will be responsible for handling enquiries received by consumers and lawyers, and resolving consumer matter complaints.
-
Insurance Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia MinterEllison Full timeRole OverviewWe are seeking a highly skilled Insurance Dispute Resolution Specialist to join our Melbourne-based team.About the RoleThe successful candidate will have at least three years of post-admission experience in insurance litigation and be familiar with civil procedure in the Victorian Supreme Court and County Court.As an Insurance Dispute Resolution...
-
Cost Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Talent International Full timeJob SummaryA Resolutions Adviser role is available at a state government agency, focusing on managing a caseload of cost disputes efficiently. This position is ideal for individuals with a legal background and experience in complex dispute resolution.Key ResponsibilitiesManage a caseload of cost and dispute matters, delivering timely and accurate...
-
Construction Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Ablethorpe Recruitment Full timeWe are seeking an exceptional Construction Dispute Resolution Specialist to join our team. This is a fantastic opportunity to take your career to the next level in the construction and property litigation space.About the RoleAs a key member of our team, you will be responsible for providing strategic advice on construction disputes and property litigation...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeWe are seeking a highly skilled Dispute Resolution Specialist to join our team in Pacific. As a key member of our Global Business Operations & IT team, you will play a vital role in identifying and driving high-quality innovation and cost efficiency in all our processes, systems, and operations.This exciting opportunity allows you to further your complaints...
-
Dispute Resolution Expert with Insurance Acumen
3 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeInsurance Dispute Resolution SpecialistSuncorp Group seeks a highly skilled Insurance Dispute Resolution Specialist to join our External Customer Relations team. As a Senior External Dispute Resolution Officer, you will play a crucial role in managing insurance-related complaints lodged through external dispute resolution (EDR) schemes.About the RoleManage a...
-
Melbourne, Victoria, Australia Australian Super Full timeQuality and Experience in Member ResolutionsAustralianSuper is seeking a Senior Quality Assurance Specialist to join our Member Sentiment Team. In this key role, you will be responsible for maintaining and strengthening the quality and experience of complainants through the delivery of a comprehensive quality program that supports our Member Resolution...
Dispute Resolution Specialist
2 months ago
Dispute Resolution Specialist
About the Role
As a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.
The role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting capability through presentations and contributions to complaints collateral.
Key Responsibilities
- Be a subject matter expert within Customer Resolution in relation to complex complaint topics such as responsible lending, credit reporting and scams.
- Support case workers to investigate and resolve complex complaints with a focus on scams.
- Share insights from complaints and AFCA decisions with stakeholders internal to Customer Resolution and with business units.
- Build the capability of complaints staff to investigate complaints through coaching and developing strong dispute resolution skills across the complaint handling teams.
- Provide training to complaints staff and leaders relating to scams and AFCA insights.
- Contribute to uplift initiatives and consultations.
What You'll Bring
To grow and be successful in this role, you will ideally bring the following:
- A legal background and banking experience.
- Experience in specialist financial complaints including scams, responsible lending and credit reporting.
- Proven dispute resolution experience.
- Strong customer and process improvement focus.
- Demonstrated coaching experience; empower and inspire the team to deliver.
- Strong stakeholder management, communication, and facilitation skills.
- Highly motivated, team focused and results-oriented.
- Experience in AFCA, operational risk and compliance would be highly regarded.
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
