Dispute Resolution Specialist

3 days ago

Melbourne, Victoria, Australia Team Global Express Full time

Dispute Resolution Specialist

Team Global Express (TGE) is seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a Dispute Resolution Specialist, you will resolve invoice discrepancies related to shipments, invoices, and services across the business.

Key Responsibilities:

  • Investigate and resolve invoice discrepancies and claims within the TGE business.
  • Ensure timely resolution (within 8 days) and maintain open tickets below 700.
  • Analyze data and documentation to understand the root causes of disputes.
  • Collaborate with stakeholders to improve upstream processes.
  • Process credit adjustments in line with company policy.
  • Provide insights to help reduce recurring issues.

Required Skills:

  • Analytical Abilities: Skilled in reviewing data and documentation to identify discrepancies.
  • Communication: Strong verbal and written skills to engage stakeholders and negotiate resolutions.
  • Attention to Detail: Meticulous in investigating disputes and ensuring accuracy.
  • Problem-Solving: Ability to assess and resolve complex issues efficiently.
  • Collaboration: Experience working with cross-functional teams to drive results.
  • Adaptability: Ability to manage multiple cases while meeting deadlines.
  • Ethical Conduct: Commitment to confidentiality and ethical practices.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

What We Offer

  • Competitive salary above industry standards
  • Upskilling, training, mentoring, and more to support your career development journey
  • Fun and practical employee perks and discounts
  • Flexible work, including work from home
  • Inclusive parental leave policy that supports all parents & carers
  • Peer recognition awards acknowledge when you go above and beyond

An Inclusive Workplace

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.

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