Dispute Resolution Specialist

3 weeks ago

Melbourne, Victoria, Australia Hudson Australia Full time
Resolutions Adviser

This pay rate is inclusive of mandatory 25% casual loading. The hourly rate is between $60-$65 plus Super, dependent on experience.



We are seeking a Resolutions Adviser to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.




  • Assignment duration is up to 6 months with an immediate start.
  • Melbourne CBD/Working From Home Arrangement.


About the role



We are looking for a skilled Resolutions Adviser to join our team on a short-term assignment. The ideal candidate will be responsible for handling enquiries received by consumers and lawyers, and resolving consumer matter complaints.



Responsibilities and tasks:




  • Dealing with second tier complaints and lawyer enquiries, particularly early closures and resolutions, liaising with relevant parties as required.
  • Liaising with complainants and lawyers to review available material and documentation, with a view to assessing and where possible, quickly resolving next tier complaints.
  • Attempting to resolve consumer matter complaints between consumers and lawyers using various alternative dispute resolution methods.
  • Providing guidance, advice and conveying specialist concepts based on the organisation's policies, procedures, guidelines and relevant legislation.
  • Drafting and finalising settlement agreements as part of the complaints process where consumer complaints resolve by way of informal dispute resolution processes.
  • Preparing determinations, reports, recommendations and associated correspondence on complex issues, and maintain appropriate records.
  • Referring complaints for investigation where informal dispute resolution fails and where warranted in consultation with the Assistant Manager, or where disciplinary issues are identified.


Key Selection Criteria:



Key skills and experience required include:




  • Experience in a dispute or complaint management environment.
  • A well-developed understanding of how to interpret and apply legislation.
  • A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria.
  • A high level of computer literacy, particularly with Microsoft Office.


Qualifications:




  • Tertiary qualification in law will be highly regarded but not essential.
  • Mediator Accreditation highly regarded but not essential.


How to apply?



Please apply online using the provided link, forwarding a copy of your resume highlighting your resolutions/mediator experience, your regulatory and/or government experience, and your suitability for the role.


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