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Customer Service Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at the Australian Rail Track Corporation (ARTC). As a key member of our Operations team, you will play a critical role in supporting the Service Delivery team with respect to commercial and contractual aspects of the Hunter Valley Access Undertaking (HVAU) and Access Holder Agreements (AHA).
Key Responsibilities- Provide comprehensive support to the Service Delivery team on commercial and contractual matters.
- Act as a conduit between Service Delivery, Operational functions, and the Development group, including Commercial, Development, Property, and Network Strategy.
- Collaborate with stakeholders to ensure effective communication and coordination.
- Develop and maintain strong relationships with internal and external stakeholders.
- Contribute to the development of business cases and proposals to support commercial and contractual initiatives.
- Tertiary qualifications in commerce, business, or law, or proven experience in a similar advisory role with evidence of commercial and governance focus.
- Proven experience in comprehending, advising, and planning work outcomes with complex commercial/legal overlaps in a service-oriented business.
- Highly developed verbal and written communication and presentation skills.
- Demonstrated commercial acumen.
- Advanced analytical and numeracy skills, including a logical and analytical approach to problem-solving.
- Demonstrable interpersonal skills and ability to work with all levels of staff as part of a team.
- Competitive remuneration package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- Access to resources and tools to support your health and wellbeing.
- A comprehensive employee assistance program.
The Australian Rail Track Corporation (ARTC) is a leading rail network owner and operator in Australia. We are committed to delivering safe, efficient, and sustainable rail services to our customers and communities. Our culture is built on inclusion, collaboration, and continuous improvement. We value our people's expertise, passion, and dedication, and we invest in their development and empowerment.
