Customer Service Representative

2 weeks ago

Newcastle, New South Wales, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Consultant to provide exceptional phone and email support to our customers, driving sales and resolving queries efficiently.

Key Responsibilities:

  • Respond to inbound calls and emails from commercial and domestic customers, providing timely and accurate solutions.
  • Proactively engage with customers to promote our products and services, converting enquiries into sales opportunities.
  • Schedule technicians' days and appointments for residential customers, ensuring seamless service delivery.
  • Collaborate with colleagues to achieve sales targets and maintain accurate customer records.
  • Utilize multiple database systems and email programs to deliver a 'wow' experience to customers.

Requirements:

  • Proven experience in customer service or call centre environments, with a track record of sales success.
  • Excellent communication and problem-solving skills, with the ability to work calmly under pressure.
  • Proficient in using database systems, email programs, and word processing packages.
  • Able to work in a team environment, supporting colleagues to achieve shared goals.

About Us:

Rentokil Initial is a leading provider of business services, and we are committed to delivering exceptional customer experiences. As a Customer Service Consultant, you will play a vital role in driving our business forward, working closely with our team to achieve sales targets and exceed customer expectations.

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