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Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Consultant to join our team in Newcastle. As a key member of our Customer Service team, you will be responsible for providing exceptional phone and email customer service, sales, and support to our commercial and domestic customers.
Key Responsibilities:
- Respond to inbound calls and email enquiries from customers
- Proactively make outbound calls to promote our products and services
- Schedule technicians' days and appointments for residential customers
- Resolve customer queries quickly and accurately
- Convert incoming enquiries into sales opportunities
- Liaise with colleagues to ensure seamless customer service
- Meet call and internal sales targets
- Maintain accurate customer records and databases
Requirements:
- Experience working in customer service or call centre environments
- Demonstrated experience in phone sales and converting enquiries into sales
- Proficient in using multiple database systems and email programs
- Excellent verbal and written communication skills
- Able to work calmly under pressure and multitask
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support colleagues
- Professional, reliable, and punctual
As part of the recruitment process, you will be required to complete pre-employment medical and reference checks. Rentokil Initial is a member of the FTSE 100 and offers a wide range of learning and development programs for colleagues to enhance their skills.
Our company values teamwork, collaboration, support, and communication, and we are committed to providing a positive and inclusive work environment.