Customer Service Representative

7 days ago

Newcastle, New South Wales, Australia Rentokil Initial Full time
Customer Service Consultant Opportunity

We are seeking a highly skilled and motivated Customer Service Consultant to join our team in Newcastle. As a key member of our Customer Service team, you will be responsible for providing exceptional phone and email customer service, sales, and support to our commercial and domestic customers.

Key Responsibilities:

  • Respond to inbound calls and email enquiries from customers
  • Proactively make outbound calls to promote our products and services
  • Schedule technicians' days and appointments for residential customers
  • Resolve customer queries quickly and accurately
  • Convert incoming enquiries into sales opportunities
  • Liaise with colleagues to ensure seamless customer service
  • Meet call and internal sales targets
  • Maintain accurate customer records and databases

Requirements:

  • Experience working in customer service or call centre environments
  • Demonstrated experience in phone sales and converting enquiries into sales
  • Proficient in using multiple database systems and email programs
  • Excellent verbal and written communication skills
  • Able to work calmly under pressure and multitask
  • Proven problem-solving skills
  • Ability to focus on delivering a 'wow' experience to customers
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual

As part of the recruitment process, you will be required to complete pre-employment medical and reference checks. Rentokil Initial is a member of the FTSE 100 and offers a wide range of learning and development programs for colleagues to enhance their skills.

Our company values teamwork, collaboration, support, and communication, and we are committed to providing a positive and inclusive work environment.

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