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Customer Banking Specialist

1 month ago

Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia. As a key member of our team, you will be responsible for delivering exceptional customer experiences that meet the evolving needs of our customers.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their banking needs, including home loans, business banking, and financial advice.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Offer personalized solutions through education and demonstration of our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience in delivering exceptional customer service, preferably in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything you do.
  • A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers.
What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. As a Customer Banking Specialist, you will have the opportunity to work with a talented team, develop your skills and knowledge, and make a real impact on the lives of our customers.