Customer Banking Specialist

2 weeks ago

Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled and experienced Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia.

As a Customer Banking Specialist, you will be responsible for delivering exceptional customer experiences and providing holistic solutions to our customers' financial needs.

You will work closely with our customers to understand their financial goals and objectives, and provide tailored advice and guidance to help them achieve their goals.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their financial needs and provide tailored advice and guidance.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers.
What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.

Join us and be part of a team that is dedicated to delivering exceptional customer experiences and making a positive impact on our customers' lives.

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