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Customer Banking Specialist Relief Professional

1 month ago

Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time

We are seeking a highly skilled customer service professional to join our team as a Customer Banking Specialist Relief.

This is a permanent full-time opportunity in our Hamilton branch / Central Coast team.

Please note that rosters are predetermined. Before applying, ensure you are available to cover one of the following rosters:

  • 38 hours per week
  • Monday: Friday: 8.30am - 4.50pm
  • Must be able to travel - working across branches in Central Coast Area

Deliver exceptional customer experiences

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

Key responsibilities

As the Customer Banking Specialist Relief in our Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Must be able to travel & support local branches: Erina Fair, Woy Woy, Gosford, Bateau Bay, Tuggerah, Lake Haven ​
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

We're interested in hearing from people who have:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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