Customer Banking Specialist

4 days ago

Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking an enthusiastic customer service professional to join our passionate Cessnock branch team for a full-time position.

Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.

  • Monday - Friday: 8.30am - 4.51pm
  • 38 hours per week

Key Responsibilities

As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

As the Customer Banking Specialist in our Cessnock Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.

Requirements

We're interested in hearing from people who have:

  • Proven experience delivering exceptional customer service, ideally in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

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