Customer Service Representative Charlestown Part time

3 weeks ago


Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time

Requirements for the Customer Banking Specialist role

  • Deliver exceptional customer service
  • Assess customers' financial needs and identify changes
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks
  • Problem solve and provide effective solutions while championing our processes and procedures

Key skills and qualifications

  • Experience in delivering exceptional customer service
  • Excellent communication skills and the ability to articulate financial terms
  • The ability to ask questions, find solutions and act with integrity
  • Ability to work in a busy retail environment
  • A genuine interest in building a career with CommBank

About this role

In this Customer Banking Specialist role, you'll play a key part in delivering a seamless banking experience to our customers.

As the public face of CommBank, the Retail Banking Services team delivers market-leading products, services and technology to more than 10 million personal and small business customers.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.



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