Customer Service Representative

2 weeks ago

Newcastle, New South Wales, Australia Rentokil Initial Full time
Customer Service Consultant

We are seeking a skilled Customer Service Consultant to provide exceptional phone and email support to our customers. As a key member of our Customer Service team, you will be responsible for delivering a "wow" experience to our customers, ensuring their queries are resolved quickly and accurately.

Key Responsibilities:

  • Respond to inbound calls and email enquiries from commercial and domestic customers
  • Proactively make outbound calls to promote our products and services
  • Schedule technicians' days and appointments for residential customers
  • Convert incoming enquiries into sales opportunities
  • Liaise with colleagues to ensure seamless customer service
  • Meet call and internal sales targets
  • Maintain accurate customer records and databases

Requirements:

  • Experience in customer service or call centre environments
  • Demonstrated phone sales skills and ability to convert enquiries into sales
  • Proficient in using multiple database systems and email programs
  • Excellent communication and problem-solving skills
  • Able to work calmly under pressure and multitask
  • Professional, reliable, and punctual

What We Offer:

As a Customer Service Consultant at Rentokil Initial, you will have the opportunity to work with a dynamic team, develop your skills, and deliver exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.

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