Customer Service Representative

2 weeks ago

Newcastle, New South Wales, Australia Rentokil Initial Full time
Customer Service Consultant

We are seeking a highly skilled and motivated Customer Service Consultant to join our team in Newcastle. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, sales, and support to our commercial and domestic customers.

Key Responsibilities:

  • Respond to inbound calls and email enquiries from customers in a timely and professional manner.
  • Proactively make outbound calls to our existing customers to promote our products and services.
  • Schedule technicians' days to ensure efficient and effective service delivery.
  • Resolve customer queries quickly and accurately, providing a high level of customer satisfaction.
  • Schedule appointments for residential customers and convert incoming enquiries into sales opportunities.
  • Liaise with colleagues to ensure seamless communication and collaboration.
  • Meet call and internal sales targets, maintaining a high level of performance and productivity.
  • Maintain accurate and up-to-date customer records and details, ensuring compliance with company policies and procedures.

Requirements:

  • Experience working in customer service or call centre environments, with a proven track record of delivering exceptional customer service.
  • Demonstrated experience in phone sales and converting enquiries into sales, with a strong understanding of sales principles and techniques.
  • Ability to work with multiple database systems and email programs, with experience in word and spreadsheet packages desirable.
  • Excellent communication and interpersonal skills, with the ability to work calmly under pressure and multitask effectively.
  • Proven problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to focus on delivering a 'wow' experience to customers, with a strong commitment to customer satisfaction and loyalty.
  • Ability to work in a team environment, supporting colleagues and contributing to a positive and productive team culture.
  • Professional, reliable, and punctual, with a strong work ethic and a commitment to excellence.

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