Customer Service Manager

2 weeks ago

Newcastle, New South Wales, Australia O'Brien Glass Industries Limited Full time
{"title": "Customer Service Manager", "description": "Lead Customer Service and Deliver Excellence

O'Brien Glass Industries Limited is seeking a highly motivated and enthusiastic Customer Service Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.

The ideal candidate will have a true passion for delivering customer service excellence, motor vehicle industry experience, and experience in managing/leading teams in a busy environment.

The role involves leading customer service, providing first-class service to all customers, keeping customers appraised of delivery lead-time, undertaking repair inspections, and raising job authorities and invoices.

In addition, the successful candidate will have excellent verbal and written communication skills, self-organisation and time management skills, and strong leadership and coaching experience.

O'Brien Glass Industries Limited is committed to giving you fantastic benefits, a platform for development, and working with you to grow your career.

We offer ongoing incentive programs and recognition, ongoing learning and development opportunities, supportive team members and management, and uniform provided.

Join our team and build a great career with O'Brien Glass Industries Limited.

", "requirements": ["A true passion for delivering customer service excellence", "Motor vehicle industry experience", "Experience in managing/leading teams in a busy environment", "Confident, engaging approach and a natural ability to communicate", "Resilience and the ability to work in a complex and changing environment", "Outstanding verbal and written communication skills", "Excellent self-organisation and time management skills", "Related Industry experience (automotive industry experience highly desirable but not required)", "Demonstrated strong leadership and coaching experience", "Highly developed stakeholder engagement, influencing, and presenting skills", "Strong IT skills in particular MS Office"]}

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