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Customer Service Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at the Australian Rail Track Corporation (ARTC). As a key member of our Operations team, you will play a critical role in supporting the Service Delivery team with respect to commercial and contractual aspects of the Hunter Valley Access Undertaking (HVAU) and Access Holder Agreements (AHA).
Key Responsibilities- Provide comprehensive support to the Service Delivery team with respect to commercial and contractual aspects of the HVAU and AHA.
- Act as the conduit between Service Delivery, the wider Operational functions, and the Development group, which includes Commercial, Development, Property, and Network Strategy.
- Develop and maintain strong relationships with stakeholders, including customers, suppliers, and internal teams.
- Collaborate with cross-functional teams to identify and implement process improvements and best practices.
- Provide expert advice and guidance on commercial and contractual matters to ensure compliance with ARTC's policies and procedures.
- Tertiary qualifications in commerce, business, or law, or proven experience in a similar advisory role with evidence of commercial and governance focus.
- Proven experience in comprehending, advising, and planning work outcomes with complex commercial/legal overlaps in a service-oriented business.
- Highly developed verbal and written communication and presentation skills.
- Demonstrated commercial acumen.
- Advanced analytical and numeracy skills, including a demonstrable logical and analytical approach to problem solving.
- Demonstrable interpersonal skills and ability to work with all levels of staff as part of a team.
- Talk to us about flexible working options.
- Competitive remuneration.
- Resources to support your health and wellbeing and development.
- Novated leasing options, as well as discounts and support programs.
- 24/7 Employee Assistance Program for all employees and their direct family members.
At ARTC, we're more than just a rail network. We're a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion and collaboration, and continuous improvement. We're focused on growth, not just for our business but for our people and our country.
In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.
Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.
