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Customer Service Experience Coordinator

1 month ago

South Melbourne, Victoria, Australia Kogan Full time

We are seeking a highly motivated and customer-centric individual to join our dynamic Customer Care team as a Customer Service Experience Coordinator.

As a key member of our team, you will play a vital role in delivering exceptional support to our customers through various channels. With a passion for technology and a keen eye for detail, you will be responsible for resolving customer queries and providing personalized solutions that exceed their expectations.

Key responsibilities include:

  • Resolving customer complaints and concerns via phone and email while demonstrating empathy and a customer-first approach.
  • Liaising with internal teams to ensure seamless communication and collaboration on customer-related matters.
  • Supporting the development of processes and procedures to enhance the overall customer experience.
  • Staying up-to-date with Kogan.com products and services to provide accurate information and expert advice to customers.

Successful candidates will possess:

  • A degree or relevant qualification, with a strong understanding of business principles and practices.
  • Excellent communication and interpersonal skills, with the ability to engage with customers effectively.
  • A technical aptitude and willingness to learn new software systems and tools.
  • An attention to detail and ability to multitask with ease.

Why choose Kogan.com?

  • Be part of a pioneering e-commerce company that is shaping the future of retail in Australia and New Zealand.
  • Enjoy a dynamic and fast-paced work environment where no two days are the same.
  • Take ownership of your career, with opportunities for growth and professional development.

Salary Package

The successful candidate will receive a competitive salary package, including a base salary of $45,000 - $60,000 per annum, plus additional benefits such as comprehensive training, a performance-based bonus scheme, and access to employee discounts.