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Customer Experience Coordinator

1 month ago

Melbourne, Victoria, Australia Metro Central Full time

Unlock a Rewarding Career at Metro Central


Metro Central, a leading home builder in Australia, is committed to delivering quality living solutions for Australian families. As a Customer Experience Coordinator, you will play a pivotal role in ensuring our customers receive exceptional service and support throughout the pre-construction process.



About the Role

We are seeking an experienced Customer Service professional to join our Pre-Site Operational Customer Support team based in Mount Waverley Head Office. The successful candidate will be responsible for managing customer expectations, providing updates on project status, and maintaining accurate records of customer project details.



Key Responsibilities

  • Effectively manage high-end knock-down rebuild customer expectations and ensure timely communication of project status
  • Deliver exceptional customer service and build strong relationships with clients
  • Continuously provide updates to customers and maintain a high level of accuracy in recording customer project details
  • Liaise with drafting, estimating, studio, and external suppliers to coordinate client variations when required
  • Evaluate customer quality control through professional communications and execute report compilation
  • Develop thorough knowledge of Metro Central products, services, and processes to confidently interact with clients
  • Assist with all Customer Support related tasks


About Us

Metro Central offers a dynamic and supportive work environment with opportunities for growth and development. We promote mentoring and genuine opportunities for role progression, along with a competitive salary package.



What We Offer

  • Flexible working arrangements with free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley
  • A competitive salary ranging from $65,000 to $80,000 per annum, depending on experience
  • Ongoing learning and development opportunities to help build your skills and reach your potential
  • Metronext rewards platform offering exclusive discounts and benefits
  • 24/7 access to our LifeWorks confidential support program for personal and work challenges
  • Attractive housing discounts on our award-winning homes
  • Free flu vaccinations and mental well-being programs
  • Paid annual leave and public holidays
  • A fun, family-oriented work environment with a culture where everyone matters


Requirements

To succeed in this role, you will need:



  • Mandarin speaking skills
  • Extensive experience in customer service and administration
  • Proven ability to deliver exceptional customer experiences
  • Strong interpersonal communication skills and ability to establish strong networks with internal and external stakeholders
  • Intermediate skill level using Microsoft Office, with experience in database systems an added advantage
  • A great attitude and willingness to learn and grow with our company
  • Ability to read plans and knowledge of contracts an advantage
  • Experience in the building industry or having built your own home an advantage or supplier work
  • Experience working in a time-critical environment