Administrative Coordinator

7 days ago

Clayton South, Victoria, Australia Service Stream Full time
About the Role

Service Stream's Techsafe division is seeking a skilled Administrative Coordinator to join our team in Clayton South. This role will be responsible for contributing to the profitability and growth of Service Stream by performing administrative duties to support TechSafe's contracts.

Key Responsibilities
  • Allocate, dispatch, and redistribute work to field staff while ensuring smooth delivery of administrative tasks.
  • Provide assistance with inbound calls and queries, making outbound calls to internal staff and external customers as required.
  • Manage work to pre-determined KPIs set by clients or internally, liaising with field staff to ensure work requests are completed.
  • Analyse field resource productivity and performance, analysing data to identify areas for improvement.
  • Undertake daily allocation of ad hoc requests, including faults, appointments, and miscellaneous jobs, working efficiently with Service Stream and client systems and databases.
  • Provide excellent customer service, maintaining professional and polite interactions with customers and clients.
  • Contribute to billing and invoicing activities, ensuring all work performed meets contractual quality and safety requirements.
About You

To be successful in this role, you'll need:

  • A minimum 12 months experience in an office environment.
  • Competencies in MS Office products, including Word, Excel, and Outlook.
  • Excellent organisational and administration skills, with high attention to detail.
  • Strong written and verbal communication skills, ability to manage time effectively and meet deadlines.
  • The ability to work autonomously, with a positive and proactive approach to tasks.

The estimated salary for this position is around $70,000-$80,000 per year, depending on experience and qualifications. If you're a motivated and organised individual looking to take your career to the next level, we encourage you to apply.

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