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Customer Service Coordinator

1 month ago


Melbourne, Victoria, Australia Swinburne University of Technology Full time

At Swinburne University of Technology, we are committed to creating a dynamic and supportive learning environment that fosters the growth and success of our students.

We are seeking an experienced Course Enrolment Specialist to join our team. As a key member of our staff, you will play a critical role in providing expert advice and guidance to students on course enrolment and study planning.

The successful candidate will have significant experience in coordinating student client services functions and delivering high-quality services to a range of stakeholders. You will be an excellent communicator with exceptional organisational and time management skills, able to establish and communicate clear priorities from competing demands.

You will work closely with students, academic staff, and various departments to ensure timely and accurate guidance on course structures, study plans, and award requirements. This includes assisting with complex student queries, collaborating with studentHQ to enhance their course knowledge, and building strong relationships with academics to address student concerns.

This is a full-time, fixed-term position for 12 months, offering a competitive salary of $75,000 - $85,000 per annum, plus superannuation and staff benefits. The salary is negotiable based on your experience and qualifications.

In addition to the attractive salary, you will have access to a range of benefits, including flexible working options, professional development opportunities, and a comprehensive leave policy.

Swinburne University of Technology is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture that values diversity, promotes inclusion, and ensures fair access to opportunities.

If you are passionate about providing exceptional customer service and guiding students towards their educational goals, we encourage you to apply for this exciting opportunity.