Customer Experience Ambassador
3 days ago
CreativeCubes is a rapidly growing coworking environment that fosters an inclusive and vibrant atmosphere where diverse individuals and businesses thrive.
We are seeking a dynamic Customer Service Representative to join our team, providing exceptional support to internal and external customers, fostering a warm and welcoming community environment, and contributing to the success of our company.
Job Description- Key Responsibilities:
• Provide proactive problem resolution by anticipating potential customer issues and resolving them efficiently.
• Foster a professional and welcoming environment for all customers.
• Attend daily requirements regarding space opening/closing, member needs, sales leads, meeting room bookings, and mail distribution.
• Work with the Space Team to facilitate event promotions and foster a community environment.
• Complete new member induction, onboarding/offboarding processes, and practices in line with organisational procedures.
• Provide excellent service to meeting rooms, including coffee deliveries and setting up rooms for day-to-day operation.
• Support other Team Members and Management to ensure smooth day-to-day operations.
• Ensure completion of the 'Daily Checklist' according to Space & Organisational procedures.
• Assist with projects and support Business Centre lead when required.
• Welcome enquiries with highest level of hospitality and follow current procedures.
• Assist with following up enquiries as directed from time to time.
• Host and organise networking and community events.
• Report and complete maintenance requests internally and with building management.
• Work with Team Members to maintain centre in excellent condition.
Requirements- Desired Skills and Qualifications:
• 2-3 years of experience in customer service roles.
• University Graduate preferred.
• Strong self-awareness, moral values, empathy, passion, career aspirations, and positive living.
• Excellent communication, organisation, and project management skills.
• Hotel Operations or Concierge background is a plus.
$45,000 - $55,000 per year, depending on experience.
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