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Customer Experience Coordinator

1 month ago

North Melbourne, Victoria, Australia AMA GROUP AUSTRALIA Full time
About Correct Accident Repairs North Melbourne

We are a dynamic and customer-focused body shop located in the heart of North Melbourne, with easy access to public transport options and ample parking. Our team of 14 enjoys a collaborative and inclusive work environment, led by an approachable manager, with modern equipment and facilities.

Our company culture is built on individual strengths and value differences, allowing us to bring out the best in our people and enhance their skills for fulfilling careers.

The Opportunity

We are seeking an experienced Customer Service Officer to join our team at Correct Accident Repairs North Melbourne.

This permanent full-time position offers a Monday to Friday schedule, working 38 hours per week. If you're passionate about delivering quality customer service, enjoy a varied role where no two days are the same, and thrive in a fast-paced environment, this may be the perfect opportunity for you.

Key Responsibilities
  • Ensuring a welcoming environment for customers
  • Greeting customers upon arrival and providing clear communication throughout the repair process
  • Contacting customers to confirm satisfaction with the AMA experience
  • Handling telephone and email correspondence
  • Supporting management with inventory tasks and liaising with insurance providers regarding claims/repairs
Requirements
  • Proven experience in a Customer Service position
  • Highly professional and personable with strong relationship-building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines and work collaboratively with the team
Benefits
  • Reward and recognition programs
  • Career development and training opportunities
  • Referral bonus for recommending friends to join our team
  • Discounts on parts and tools
  • Uniforms provided
  • 24/7 professional counseling services for employees and their families
About Us

AMA Group Australia is an equal opportunity employer committed to finding the best fit for every role. We welcome all qualified applications and celebrate diversity in the workplace.