Customer Service Experience Coordinator

20 hours ago


Melbourne, Victoria, Australia Laminex Australia Full time
About the Role

We are seeking a highly skilled Customer Service Experience Coordinator to join our dynamic team at Laminex Australia.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced customer service environment.

Key Responsibilities
  • To handle an array of customer enquiries, including handling orders, tracking deliveries, addressing technical queries, and managing credits via phone, email, and webchat.
  • To balance various systems and processes to provide efficient solutions to customers.
  • To maintain a customer-centric mindset and strive to achieve key contact Key Performance Indicators (KPIs) related to customer service.
What You'll Enjoy
  • A Monday to Friday schedule with guaranteed time off during National Public Holidays and over Christmas/New Year.
  • A rotating roster with 8-hour shifts between 7:30 AM and 7:30 PM, plus a half-hour lunch break.
  • Free on-site car parking and access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits.

The estimated annual salary for this role is AU$60,000 - AU$80,000 depending on experience. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • South Melbourne, Victoria, Australia Kogan Full time

    We are seeking a highly motivated and customer-centric individual to join our dynamic Customer Care team as a Customer Service Experience Coordinator.As a key member of our team, you will play a vital role in delivering exceptional support to our customers through various channels. With a passion for technology and a keen eye for detail, you will be...


  • Melbourne, Victoria, Australia Accor Full time

    Be a Part of Something BigWe are more than a global leader, we are a community that welcomes you as you are. Our mission is to help make our guests and our people feel welcome and valued, giving them the best experience they deserve.An estimated salary for this role in Melbourne, Australia is around $60,000 - $80,000 per annum, depending on experience.About...


  • Melbourne, Victoria, Australia Metro Central Full time

    Unlock a Rewarding Career at Metro CentralMetro Central, a leading home builder in Australia, is committed to delivering quality living solutions for Australian families. As a Customer Experience Coordinator, you will play a pivotal role in ensuring our customers receive exceptional service and support throughout the pre-construction process.About the RoleWe...


  • Melbourne, Victoria, Australia Creative Activation Full time

    About UsCreative Activation is a leading provider of outsourced sales and merchandising teams, and retail customer experience measurement campaigns in Australia and New Zealand. Our company prides itself on delivering outstanding performance for our partners by developing passionate people who are ready to work in the evolving retail environment.About the...


  • Melbourne, Victoria, Australia TENNIS AUSTRALIA Full time

    Tennis Australia, a leading sports governing body in the Asia-Pacific region, is seeking an experienced Customer Experience Coordinator to join their team on a fixed-term basis. This role offers a unique opportunity to be part of a dynamic organization that delivers premium experiences for players, fans, and consumers.Fostering a diverse and inclusive...


  • Melbourne, Victoria, Australia Gatehouse Legal Recruitment Full time

    The Role:We are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at Gatehouse Legal Recruitment. As the primary point of contact for clients, you will play a vital role in delivering exceptional service and support.About the Job:This is a fantastic opportunity to work with a reputable national level firm, gaining...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Brenntag Full time

    About the RoleBrenntag is seeking a highly motivated Customer Service Officer to join our team in Melbourne.Key ResponsibilitiesManage customer daily activities and projects, including materials, customers, and vendors.Process customer orders, conduct contract reviews, and communicate with customers regarding order details and variations.Maintain customs and...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Get Your Beach On Travel Full time

    We are seeking a highly skilled and organized Scheduling Travel Agent to join our team at Get Your Beach On Travel.About the RoleThis is a remote position with a competitive estimated salary of $45,000 - $65,000 per year. As a Scheduling Travel Agent, you will be responsible for creating customized travel experiences for clients, from planning itineraries to...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Michael PageWe are a leading professional recruitment consultancy with a global reach and a reputation for excellence.Job OverviewAn exciting opportunity has arisen for a Customer Service Coordinator to join our team in [location]. As a key member of the sales team, you will play a crucial role in supporting our clients' sales efforts and ensuring...

  • Project Coordinator

    4 weeks ago


    Melbourne, Victoria, Australia ABN Group Full time

    About the RoleThis is an opportunity to work as part of the Knockdown Rebuild team at ABN Group, leading the way in delivering the dream of home ownership in Australia. You will play a key role in providing a first-class customer experience by coordinating all required elements of the preconstruction journey from sales acceptance through to construction,...


  • Melbourne, Victoria, Australia AccorHotel Full time

    Job OverviewA rewarding opportunity has arisen for a skilled Lead Customer Experience Coordinator to join our team at Novotel and Ibis Melbourne Central. This exciting role will see you take on the challenge of providing exceptional customer service while ensuring seamless operational procedures.About the RoleAs a Relief Night Services Manager, you will be...


  • Melbourne, Victoria, Australia West Wimmera Health Service Full time

    We are looking for a Hospitality Services Coordinator to join our team at West Wimmera Health Service.About the Role:You will work with our professional catering team to prepare high-quality meals for our customers and maintain a clean and safe environment.The Hospitality Services Coordinator is responsible for cleaning acute facilities, residential aged...


  • Melbourne, Victoria, Australia INEOS Automotive Full time

    We are seeking a talented Service Delivery Specialist to join our team at INEOS Automotive.As a Service Delivery Specialist, you will play a critical role in ensuring our Australian and New Zealand customer base receives a consistent, industry-leading support experience.The successful candidate will be responsible for handling customer enquiries, supporting...


  • Melbourne, Victoria, Australia Service Stream Full time

    Job OverviewSchedule and coordinate work orders to meet service level agreements in the Telecommunications industry.About the RoleThis operations coordinator role is responsible for dispatching work to a sub-contractor workforce and internal teams, ensuring accurate information and advice are provided in line with WMC processes and guidelines. The successful...


  • Melbourne, Victoria, Australia Xero Full time

    Xero Customer Experience Specialist RoleThis is a fantastic opportunity to join Xero's Customer Experience Team, providing exceptional support to customers and helping them get the most out of their Xero subscription.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and efficient manner.Provide proactive support to customers,...


  • Melbourne, Victoria, Australia Programmed Full time

    About the RoleWe are seeking a highly organized and detail-focused Customer Service Coordinator to join our team at Programmed. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.Key Responsibilities:To maintain accurate records of delivered quantities against customer orders...