Customer Experience Manager

3 days ago

Melbourne, Victoria, Australia Nufarm Full time
About Nufarm

Nufarm is a global agricultural innovator, empowering growers and end-customers to rapidly scale to meet current and emerging demand for generations to come.

With 10 locations in Australia, Europe, North America, and South America, sales in more than 30 countries, and three proprietary innovation centers, including one in Horsham, Victoria, Nufarm has established itself as a leader in the industry.

The Role

We are seeking an experienced Customer Service Team Leader to join our team in Horsham, Victoria. As a key member of our customer-facing team, you will be responsible for coordinating day-to-day tasks, providing training and development, and building effective communication channels with internal and external stakeholders.

Your primary focus will be on delivering exceptional customer experiences through your naturally customer-centric mindset, striving to respond effectively to customer enquiries, and ensuring orders are processed accurately and timely.

In this role, you will:

  • Coordinate day-to-day tasks and provide hands-on support and training to the team.
  • Build and maintain effective communication channels with internal and external stakeholders.
  • Conduct regular reporting and analysis for informed decision-making.
  • Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.
  • Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.
What We're Looking For

We want someone who is:

  • A strong communicator with excellent interpersonal skills.
  • Able to work collaboratively with the team to achieve business objectives.
  • Patient and empathetic, with a natural ability to build trust with customers.
  • Able to analyze problems and develop solutions.
  • Organized and able to prioritize tasks effectively.
What's in it for You?

This is a permanent role offering a competitive salary, generous benefits package, and opportunities for career growth and professional development.

As a valued member of our team, you will have access to:

  • A salary range of AU$95,000 - AU$115,000 per annum, depending on experience.
  • A comprehensive employee assistance program.
  • Flexible working arrangements and paid annual leave.
  • Discounted health insurance and other company perks.

If you are passionate about delivering exceptional customer experiences and committed to excellence in your work, we encourage you to apply for this exciting opportunity.

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