Customer Service Logistics Coordinator

1 week ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Job Overview

We are seeking a skilled Customer Service Logistics Coordinator to join our team in Melbourne, Australia.

Estimated Salary: AU$70,000 - AU$90,000 per annum

This role involves providing exceptional customer service, ensuring day-to-day operations run smoothly, and establishing strong operational relations with customers.

Key Responsibilities:
  • Customer Support
    • Respond to rate enquiries and provide accurate costing information.
    • Monitor shipment status and coordinate with endorsed carriers to ensure timely delivery.
  • Operational Excellence
    • Update customer profiles in relevant systems and maintain accurate records.
    • Identify and resolve complaints, analyzing root causes and implementing corrective actions.
    • Liaise with customers to resolve feedback and ensure satisfactory outcomes.
Requirements:
  • Skills and Experience
    • Strong understanding of operational activities and systems.
    • Prior experience in a similar role and/or industry is highly desirable.
    • Effective communication skills, both internal and external.
    • Strong analytical and problem-solving skills, with the ability to work under pressure.
  • Personal Qualities
    • Demonstrable tenacity and a strong desire to provide excellent customer service.
Benefits:
  • Flexible working arrangements, including remote work options.
  • Continuous professional development and career progression opportunities.
  • Annual Individual Development Plans and training support.

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