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Reservations Coordinator

2 months ago

South Yarra, Victoria, Australia Accor Full time
Reservations Agent

We are seeking a highly organized and customer-focused Reservations Agent to join our team at The Como Melbourne. As a key member of our reservations team, you will be responsible for coordinating the final details of events, taking final pre-payments, and ensuring all deposits are received prior to arrival.

Key Responsibilities:

  • Coordinate event details, including rooming lists, arrival details, and meals
  • Take final pre-payments and ensure all deposits are received prior to arrival
  • Compile event orders and run event order meetings
  • Liaise with other departments to ensure group requirements and special requests are actioned
  • Meet and greet clients while they are on site
  • Send out proposals and contracts
  • Create Group Masters and update group information as it is received
  • Follow up on information if not received
  • Cross-check accounts and finalize or send final accounts
  • Send reminders to clients as needed

Requirements:

  • Ability to manage time and handle multiple tasks simultaneously
  • Strong customer service skills and ability to 'surprise' guests with a natural bright and bubbly style
  • Confident and able to approach people and initiate conversation
  • Strong knowledge of hotel conferencing and events, and associated administration
  • Working knowledge of Front Office and Event environment, and experience using a PMS such as Opera

About Accor:

Accor is the world's largest and fastest-growing hotel group, with a network of over 4,000 properties in more than 90 countries. We offer exceptional opportunities for career development across our much-loved brands, as well as a variety of employee discounts and benefits worldwide.

Diversity & Inclusion:

We welcome each and every individual and respect their differences by giving priority to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.