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Strategic Experience Leader

1 month ago

Sydney, New South Wales, Australia Westpac Group Full time
Unlock the Future of Digital Ecosystems

We are seeking a highly skilled Strategic Experience Leader to join our dynamic team at Westpac Group.

Your role will involve driving strategic initiatives that shape the end-to-end customer experience for lending products, delivering exceptional digital design solutions for Consumer and Business needs.

As a key member of our design community, you will collaborate with stakeholders and delivery teams in the Financial Crime and Business portfolios, ensuring regulatory commitments are met while maintaining an exceptional customer experience through a robust design process.

About You
  • A minimum of 7 years of experience in digital product design with strong UX capabilities.
  • Experience leading initiatives and mentoring individual UX practitioners.
  • Expertise working collaboratively with cross-functional stakeholders, including senior leaders and delivery teams.
  • A proven ability to work autonomously on strategic initiatives in ambiguous or changing environments.

You will lead and mentor designers, contribute to strategic roadmaps, and align customer experience across Westpac's digital ecosystem. Your work will directly impact critical initiatives, including the uplift of 'know your customer' experiences, enhancing outcomes for customers and bankers alike.

In this strategic leadership role, you will have the opportunity to combine creativity, collaboration, and innovation to drive meaningful customer outcomes.

What We Offer

We provide a competitive salary range of $160,000 - $200,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

You will enjoy a flexible and collaborative work environment, supported by a diverse team of passionate individuals who share our ambition to make a difference for our customers, communities, and each other.

We value diversity, inclusion, and flexibility, and we invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disability, neurodiverse individuals, veterans, and reservists to apply.